Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Delgado

Brittney Delgado

Ocala,FL

Summary

Dynamic manager with a proven track record at Marathon Gas Station, excelling in customer service and staff training. Enhanced sales revenue through strategic marketing and optimized inventory management. Skilled in scheduling and decision-making, fostering a motivated team environment while ensuring compliance with safety standards. Committed to delivering exceptional service and operational excellence.

Overview

11
11
years of professional experience

Work History

Manager on Duty

Marathon Gas Station
Ocala, FL
08.2023 - Current
  • Supervised daily operations to ensure efficient service and customer satisfaction.
  • Managed inventory levels, optimizing stock availability and minimizing waste.
  • Trained staff on safety procedures and operational protocols to enhance performance.
  • Resolved customer inquiries and complaints, fostering positive relationships.
  • Monitored compliance with health and safety regulations, ensuring a safe environment.
  • Implemented scheduling strategies to maintain adequate staffing during peak hours.
  • Conducted regular audits of cash handling procedures, enhancing accuracy and accountability.
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
  • Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.

Server

Sonnys Real Pit BBQ
Ocala, FL
01.2020 - 2024
  • Supervised daily operations to ensure efficient service and customer satisfaction.
  • Managed inventory levels, optimizing stock availability and minimizing waste.
  • Trained staff on safety procedures and operational protocols to enhance performance.
  • Resolved customer inquiries and complaints, fostering positive relationships.
  • Monitored compliance with health and safety regulations, ensuring a safe environment.
  • Implemented scheduling strategies to maintain adequate staffing during peak hours.
  • Conducted regular audits of cash handling procedures, enhancing accuracy and accountability.
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
  • Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.

Manager on Duty

Marathon Gas Station
Ocala, FL
01.2018 - 2023

I ran this store everyday 24/7. I did deposits. All the ordering. All the hiring. I had 5 employees. It was a 24 hrs store. I worked constantly and consistently.

Server

Longhorn Steakhouse
Ocala, FL
01.2015 - 2023
  • Delivered exceptional customer service to enhance dining experience.
  • Assisted in maintaining cleanliness and organization of dining area.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Processed customer orders efficiently using point-of-sale system.
  • Trained new team members on service protocols and menu knowledge.
  • Managed multiple tables simultaneously while ensuring attentive service.
  • Contributed to team goals by supporting colleagues during peak hours.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

No Degree - I Was in Rotc Throughout My Years of Highschool.

North Marion Highschool
Sparr, FL

Skills

Customer service focus

Sales and marketing

Staff training and development

Scheduling proficiency

Customer service

Employee engagement

Goal oriented

Training and mentoring

Decision-making

Documentation and reporting

Timeline

Manager on Duty

Marathon Gas Station
08.2023 - Current

Server

Sonnys Real Pit BBQ
01.2020 - 2024

Manager on Duty

Marathon Gas Station
01.2018 - 2023

Server

Longhorn Steakhouse
01.2015 - 2023

No Degree - I Was in Rotc Throughout My Years of Highschool.

North Marion Highschool