Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brittney Estrada

Miami,FL

Summary

Dynamic leader and adept communicator with proven expertise in customer service and team leadership honed at Panera Bread. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional cash handling and verbal communication skills. Achieved significant improvements in team efficiency and service quality through effective training and management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cashier Team Lead

Panera Bread
04.2017 - 10.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.

Office Clerk

M&M Accounting
03.2014 - 05.2016
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.

Education

Certificate - Phelebotomy

Miami Dade College
Miami, FL
07.2024

High School Diploma -

Southwest Miami Senior High School
Miami, FL
06.2013

Skills

  • Customer Service
  • Team Leadership
  • Cash Handling
  • Positive Attitude
  • Data Entry
  • Maintaining records
  • Data Management
  • Verbal Communication
  • File Maintenance
  • Team Collaboration
  • Telephone reception
  • Punctual and Reliable
  • Product restocking
  • Opening and closing procedures

Certification

  • PT - Phlebotomy Technician

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Cashier Team Lead

Panera Bread
04.2017 - 10.2021

Office Clerk

M&M Accounting
03.2014 - 05.2016

Certificate - Phelebotomy

Miami Dade College

High School Diploma -

Southwest Miami Senior High School

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Brittney Estrada