Brittney Ferreira
Nashua,NH
Summary
Customer-oriented team member with a solid background in customer relations and administrative support. Proficiently handles check-in and check-out processes, ensuring a seamless experience for guests. Demonstrates exceptional interpersonal skills, always assisting guests in a friendly and courteous manner. Committed to delivering excellent service and leaving a positive, lasting impression on every individual encountered.
Overview
6
6
years of professional experience
Work History
Special Education Paraprofessional
Valley Collaborative
Tyngsboro, MA
12.2023 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
- Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
Front Desk Supervisor
Marriott Burlington
08.2021 - 10.2023
- Greet visitors and customers upon arrival, offer assistance and answer questions to build rapport and retention
- Calculate billings and posted charges to room accounts, reviewing charges with guests at checkout
- Answer multi-line phone systems and greet callers enthusiastically
- Oversee fast-paced front desk operations and guests' needs at busy facilities
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Lead trainer to new hires
- Work closely with Managers on special projects to provide an operating work environment
- Promoted from Desk Agent to Supervisor in six months
- Stock, Clean and Maintain Inventory for hotel market
- Run morning shift swiftly and efficiently while maintaining a pleasant guest experience
- Hands on experience with POS systems and programs – POS, Marsha, GXI.
Barista
Sheraton Nashua
Nashua
07.2021 - 08.2022
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Controlled line and crowd with quick, efficient service
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Set and achieve goals for professional development and advancement
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Server
IHOP
Nashua
07.2019 - 08.2021
- Cultivated warm relationships with regular customers
- Worked with a POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep the dining room and work areas clean
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Shift Assistant
Enfield House Of Pizza
Nashua
05.2018 - 08.2019
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction
- Bussed tables between courses and load and unloaded trays to expedite tasks
- Assisted cashiers with processing customer payments and documenting orders
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
New Bedford High School
New Bedford, MA05.2022
Skills
- Posting Charges
- Problem-Solving Skills
- Cash Handling
- Credit and Cash Payments
- Hospitality Service
- Guest Satisfaction
- Guest Services
- POS Systems
- Concierge Services
- Written and Oral Communications
- Administrative Support
- Inventory Oversight
Timeline
Special Education Paraprofessional
Valley Collaborative
12.2023 - Current
Front Desk Supervisor
Marriott Burlington
08.2021 - 10.2023
Barista
Sheraton Nashua
07.2021 - 08.2022
Server
IHOP
07.2019 - 08.2021
Shift Assistant
Enfield House Of Pizza
05.2018 - 08.2019
New Bedford High School