Brittney George
Baltimore ,MD
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at The Cheesecake Factory. Proven ability to enhance guest experiences through effective team collaboration and quality control. Adept at cash handling and menu memorization, consistently delivering personalized service in high-volume dining environments.
Overview
7
7
years of professional experience
Work History
Server
The Cheesecake Factory
Baltimore, MD
09.2023 - Current
- Delivered exceptional customer service to enhance guest dining experiences.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Managed multiple tables efficiently, maintaining high service standards during peak hours.
- Trained and mentored new servers on menu offerings and service protocols.
- Resolved customer complaints promptly to maintain positive dining environment.
- Participated in team meetings to discuss service improvements and operational strategies.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server/bartender
Stony River
Baltimore
12.2022 - 09.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and accuracy of orders.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Managed multiple tables, providing attentive service while maintaining high-quality standards.
- Implemented efficient table turnover strategies to increase seating capacity during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/busser
Olive Garden
Baltimore, MD
03.2020 - 11.2022
- Delivered exceptional customer service in high-volume dining environment, ensuring guest satisfaction.
- Collaborated with kitchen staff to maintain efficient food delivery and order accuracy.
- Trained new servers on menu items, service standards, and operational procedures.
- Managed multiple tables simultaneously while maintaining attention to detail and quality service.
- Resolved customer complaints promptly to enhance dining experience and loyalty.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Managed multiple tables efficiently, prioritizing guest needs and providing personalized dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/host
Basta Pasta
Baltimore
02.2019 - 03.2020
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of meals and accurate order fulfillment.
- Assisted in training new servers on menu items and service protocols to promote team effectiveness.
- Adapted quickly to high-pressure situations during peak hours, ensuring smooth operations.
- Enhanced guest satisfaction by proactively identifying and resolving potential issues before they escalated.
Education
No Degree - Nursing
Ccbc
Baltimore, MDSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Menu memorization
- High volume dining
- Team collaboration
- Quality control
Timeline
Server
The Cheesecake Factory
09.2023 - Current
Server/bartender
Stony River
12.2022 - 09.2023
Server/busser
Olive Garden
03.2020 - 11.2022
Server/host
Basta Pasta
02.2019 - 03.2020
No Degree - Nursing
Ccbc