Brittney Gilmore
Spring,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Sales Representative
TruGreen LandCare
03.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
Operations Supervisor
DHL Express
10.2012 - 02.2023
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Analyzed department metrics and performance and reported findings to management.
- Tracked company equipment, tools and technology to manage inventory.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Skills
- Inbound and Outbound Leads
- Prioritizing Workflows
- Product Management and Pricing
- Quote Information
- Buyer Seller Agreements
- Shift Coverage
- Employee Development
- Team Training
- Policy and Procedure Adherence
- Inventory Management Software
- Process Improvement
- Performance Maximization
Timeline
Sales Representative
TruGreen LandCare
03.2023 - Current
Operations Supervisor
DHL Express
10.2012 - 02.2023