Brittney Hadden
Nampa,ID
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
8
8
years of professional experience
Work History
Server
Areas/Bardenay Boise Airport
Boise, Idaho
07.2022 - Current
- Provided excellent customer service in a fast-paced airport dining environment.
- Provided exceptional service to a high volume of daily customers.
- Managed food and drink orders accurately and efficiently for diverse clientele.
- Responded to customer inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Assisted in training new servers on menu items and service protocols.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Teller
Wells Fargo Bank
Nampa, ID
06.2018 - 07.2021
- Focused on customer service by accurately and efficiently processing incoming and outgoing currency transactions
- Educated clients on available banking products and services to enhance their financial decisions
- Maintain a cash drawer and verify a daily balance
- Adhered to established policies and procedures to enhance risk management
- Well-organized, independent and able to prioritize in a fast paced environment
- Maintained confidentiality of customer records and information in compliance with company policies
Bartender
Kickback Bar
Nampa, ID
03.2019 - 07.2020
- Monitored open bar tabs and efficiently closed out bills for departing patrons while processing cash and credit transactions.
- Operated a POS system to accurately process cash and credit card transactions, ensuring smooth payment experiences.
- Conducted weekly and monthly inventories to maintain optimal stock levels of liquor, ice, cups, and other necessities.
- Followed ABC and company regulations to ensure compliance and safety.
Education
Associate of Arts - General
CWI
Nampa, ID05-2017
Skills
- High volume dining
- Order management
- Menu familiarity
- Suggestive selling
- Health and safety compliance
- Guest interactions
- Dietary restriction knowledge
- Attention to detail
- Team collaboration
- Problem solving
- Conflict resolution
- Time management
- Relationship building
Timeline
Server
Areas/Bardenay Boise Airport
07.2022 - Current
Bartender
Kickback Bar
03.2019 - 07.2020
Teller
Wells Fargo Bank
06.2018 - 07.2021
Associate of Arts - General
CWI