Brittney Hiett
Howe,TX
Summary
Experienced with managing surgical schedules and coordinating with medical teams to ensure timely and efficient patient care. Utilizes strong organizational skills to handle complex scheduling demands, authorizations and address any arising conflicts. Knowledge of healthcare protocols and procedures, with focus on maintaining high standards of accuracy and efficiency.
Overview
10
10
years of professional experience
Work History
Surgery Scheduling Coordinator
Spine and Joint Physicians of Frisco
10.2018 - Current
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
Surgery Scheduling Coordinator/Office Manager
Matt Sloan, MD, PLLC
02.2017 - 10.2018
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Bartender
On the Border
05.2015 - 03.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
No Degree - MEDICAL ASSISTING - RECEIVED CERTIFICATION
Remington College
DALLAS10-2016
High School Diploma -
WAKELAND HIGH SCHOOL
Frisco, TX06-2011
Skills
- HIPAA compliance
- Patient coordination
- Insurance verification
- Procedure scheduling
- Calendar management
- Following up with patients
- Facility coordinating
- Educating patients
- Office administration
- Verifying insurance
- Schedule coordination
- Pre-authorization management
Timeline
Surgery Scheduling Coordinator
Spine and Joint Physicians of Frisco
10.2018 - Current
Surgery Scheduling Coordinator/Office Manager
Matt Sloan, MD, PLLC
02.2017 - 10.2018
Bartender
On the Border
05.2015 - 03.2018
No Degree - MEDICAL ASSISTING - RECEIVED CERTIFICATION
Remington College
High School Diploma -
WAKELAND HIGH SCHOOL
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