Brittney Hoag
Jacksonville,FL
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality, along with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Avecina Medical
Jacksonville, Florida
01.2021 - Current
- Greeted and assisted visitors upon arrival at the front desk.
- Managed phone calls and directed inquiries to appropriate staff members.
- Scheduled appointments and maintained the reception calendar efficiently.
- Handled incoming and outgoing mail with attention to detail.
- Maintained cleanliness and organization of the reception area daily.
- Provided general information about services offered by the organization.
- Collaborated with team members to ensure smooth office operations.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
Customer Service Representative
Rowdy's Dipping Services LLC
Jacksonville, FL
05.2017 - Current
- Responded to customer inquiries through various communication channels.
- Provided customer service to resolve customer complaints in a timely manner.
- Provided pricing estimates on vinyl and liquid wrap applications.
- Implemented and managed marketing ads.
Cleaning Team Leader
KBT Cleaning Solutions
Jacksonville, Florida
04.2016 - 12.2020
- Supervised cleaning teams to ensure high standards of cleanliness and safety.
- Trained new staff on cleaning protocols and equipment usage.
- Developed cleaning schedules based on client needs and facility requirements.
- Conducted quality inspections to maintain service excellence across all sites.
- General Residential and commerical cleaning duties.
Education
High School Diploma -
Fargo High School
Fargo, ND05-2012
Skills
- Customer service
- Data entry
- Appointment scheduling
- Telephone etiquette
- Time management
- Attention to detail
- Effective communication
- Adaptability
- Guest relations
- Call forwarding
- Visitor registration
- Clerical support
Timeline
Front Desk Receptionist
Avecina Medical
01.2021 - Current
Customer Service Representative
Rowdy's Dipping Services LLC
05.2017 - Current
Cleaning Team Leader
KBT Cleaning Solutions
04.2016 - 12.2020
High School Diploma -
Fargo High School