Brittney Hunter
Cordova,TN
Summary
Dedicated Customer Service Representative recognized for achieving 100% quality in service delivery. Proven ability to engage effectively with diverse customers and tailor solutions to meet individual needs. Strong presentation and communication skills enhance issue resolution promptly and efficiently. Committed to fostering positive customer experiences and building lasting relationships.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Metlife (Hays)
08.2025 - 03.2026
- Demonstrated strong problem-solving skills to resolve issues efficiently and effectively.
- Assist customers with Statement of health forms, and providing customer with status of application
- System used:Microsoft office ,Genesys
- Take 30+ calls daily
- Managed customer inquiries via telephone and email communications while in a remote work from home enviroment
Chat Support Agent
Instacart
Memphis, TN
07.2020 - 08.2023
- I was able to provide customers with a sense of relief with any concerns they had with an order
- Responded to user inquiries about hardware and software, explaining features and resolving questions.
- Answered questions from customers that came in through the company's online chat feature.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Follow up Claims Analyst
Alzheimer's Dementia Service Of Memphis
Memphis, TN
03.2015 - 07.2020
- Assisted Claims Analysts in reviewing and processing claims.
- Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
- Handle corrected claims and voided claims
- Processed claims for payment or forwarded to appropriate personnel for further investigation.
- Handle 1450 and 1500 claim forms
- Perform coding functions for ICD-9 and CPT-4; process and file HCFA-1500 claims
- Follow up with Providers and member to verify claims information
Customer Service Associate
Brunz and Research
Memphis, TN
01.2011 - 05.2011
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Fairley High School
Memphis, TN05-2008
No Degree - Assistance
Remington College
Skills
- Customer support (3 years)
- Additional Information
- Computer Skills(Typing 65wpm)
- Communication
- Genesys
- Responsible
- I also have customer services skills & Receptionist skill
- Call Documentation
- Order Processing
- Data Entry Experience
- Order and Refund Processing
- CRM Software
- Zendesk
- Claims
- Allocating claims
- 1500 claim form
- Call center
Timeline
Customer Service Representative
Metlife (Hays)
08.2025 - 03.2026
Chat Support Agent
Instacart
07.2020 - 08.2023
Follow up Claims Analyst
Alzheimer's Dementia Service Of Memphis
03.2015 - 07.2020
Customer Service Associate
Brunz and Research
01.2011 - 05.2011
High School Diploma -
Fairley High School
No Degree - Assistance
Remington College