Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Lumos

Brittney Lumos

Kansas City,MO

Summary

Dedicated Customer Service professional with knowledge of service delivery, proven multitasking abilities, and management experience. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

Head Bartender

Harry’s Country Club
Kansas City, MO
06.2021 - Current
  • Mentored team members and coached on procedures and productivity strategies.
  • Upsold menu items to guests, driving up per sale revenues and maximizing profits
  • Analyzed and reported social media and online marketing campaign results.
  • Developed marketing content and advertisements for social media.
  • Accurately prepared cocktails for over 250 guests per day.

Bar Manager

Cornbred BBQ
Ames, IA
05.2020 - 05.2021
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Reduced on-hand inventory to increase profit margins from 37% to 21%.
  • Analyzed revenues, expenditures and cash management
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events

Service Manager

Alamo Drafthouse
Springfield, MO
03.2018 - 03.2020
  • Scheduled over 200 employees while maintaining labor budget based on movie forecast.
  • Recruited and formulated training plans for new hires during high volume seasons.
  • Maintained financial accuracy when handling over $10,000 in revenue each day
  • Consistently had high employee satisfaction ratings through Workify surveys.

Education

Associate of Arts - American Sign Language (ASL)

Johnson County Community College
Overland Park, KS
05.2024

Bachelor of Science - English Education

Missouri State University
Springfield, MO
05.2012

Skills

  • Sales expertise
  • Self-Motivated
  • Excellent Communication
  • Creative problem solving
  • Customer relations specialist
  • Staff Management

Timeline

Head Bartender

Harry’s Country Club
06.2021 - Current

Bar Manager

Cornbred BBQ
05.2020 - 05.2021

Service Manager

Alamo Drafthouse
03.2018 - 03.2020

Associate of Arts - American Sign Language (ASL)

Johnson County Community College

Bachelor of Science - English Education

Missouri State University

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Brittney Lumos