Brittney Malone
Austin,Texas
Summary
After working in the service industry for over 10 years, I am looking to transition into a career more in line with my major in Psychology/Education.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Daiso
03.2024 - Current
- Recruiting new members, leadership staff training, staff counseling, and building effective work operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Bar Manager
Neighborhood Goods
07.2020 - 03.2024
- Developed drink and event menus for top performing location
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Created and implemented training guide for new employees.
Shift Leader
Oz. Tap House
03.2019 - 07.2020
- Completed store deposits
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Bartender
EurAsia Sushi
03.2016 - 03.2019
- Maintained a courteous and professional demeanor while demonstrating high levels of social etiquette
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Patient Care Technician
Community Clinical Research
01.2017 - 01.2018
- Adhere to GCP, ICH, HIPAA, FDA Regulations and Practice Guidelines (PG) and maintain ongoing documentation
- Take direction from Principal Investigator, Sub Investigator, Study Coordinator, Research Assistant, and Unit Charge Nurse regarding protocol procedures and limitations
- Assist in the patient admission and discharge process
- Perform patient rounds every 30 minutes
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Perform ECG testing for patients and transmit results according to protocol specifications
- Adhere to protocol specifications regarding timed sample collection and processing
- Assist Lab Manager in overseeing laboratory elements and ensuring equipment is in good condition.
Education
Bachelor of Arts in Psychology -
Texas State University
San Marcos, TX12.2024
Associate of Arts in Education Instruction -
Austin Community College
Austin, TX12.2021
High School Diploma -
Whitehouse High School
Whitehouse, TX05.2011
Skills
- Customer Relations
- Patient Care Coordination
- Detail Oriented
- Patience and Empathy
- Effective Multitasking
- Conflict Resolution
Timeline
Assistant Manager
Daiso
03.2024 - Current
Bar Manager
Neighborhood Goods
07.2020 - 03.2024
Shift Leader
Oz. Tap House
03.2019 - 07.2020
Patient Care Technician
Community Clinical Research
01.2017 - 01.2018
Bartender
EurAsia Sushi
03.2016 - 03.2019
Bachelor of Arts in Psychology -
Texas State University
Associate of Arts in Education Instruction -
Austin Community College
High School Diploma -
Whitehouse High School
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