Brittney Morris
Lino's Italian Restaurant
Rockford,IL
9
years of professional experience
Reliable hospitality professional with 4+ years of experience in front of house operations, including serving, hosting, bartending, and carryout. Skilled in communication, problem-solving, and organization, with a strong track record of training new staff and keeping service running smoothly during busy or understaffed shifts.
Work History
Front of House Employee
9 Years 4 Months- Carryout/Phone employee, server, host, bartender
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Processed cash, card, and mobile transactions accurately through POS systems.
- Trained new staff on service standards, POS procedures, and organization.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Associate of Arts - General Studies
Skills
Customer service
Phone etiquette
Multitasking and organization
Time management
Problem-solving
Adaptability and flexibility
Fast learner
Collaborative mindset
Strong work ethic
Cash handling
Timeline
Front of House Employee
Lino's Italian Restaurant
06.2017 - CurrentRead More
Rock Valley College
Associate of Arts from General Studies
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