Vergilene Olveda
Greeley,CO
Summary
Dynamic and results-driven professional with extensive experience in customer service at Walgreens and Cracker Barrel. Proven ability to resolve issues and enhance customer satisfaction through effective communication and problem resolution. Skilled in POS system operation and team collaboration, consistently delivering exceptional service in fast-paced environments.
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
12
12
years of professional experience
Work History
Pharmacy Customer Service Associate
Walgreens
03.2024 - 06.2026
- Assisted customers with inquiries, providing accurate product information and solutions.
- Processed transactions efficiently using point-of-sale system, ensuring smooth checkout experience.
- Maintained inventory levels, restocking shelves to enhance product availability for customers.
- Resolved customer complaints effectively, enhancing overall customer satisfaction and loyalty.
Server/Waitress
Cracker Barrel Restaurant
02.2022 - 06.2025
- Delivered exceptional customer service in high-volume dining environment.
- Managed orders efficiently using point-of-sale (POS) system to enhance accuracy.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu offerings and best service practices.
- Assisted in maintaining cleanliness and organization of dining area.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/Waitress
Mi Pueblo
02.2014 - 06.2018
- Upsold menu items effectively, contributing to increased revenue for restaurant.
- Participated in team meetings to discuss service improvements and operational efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
GED -
Nothern Pioneer College
Winslow06-2016
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- POS system operation
- Sales closing
Languages
Spanish
Native or Bilingual
Navajo
Full Professional
Timeline
Pharmacy Customer Service Associate
Walgreens
03.2024 - 06.2026
Server/Waitress
Cracker Barrel Restaurant
02.2022 - 06.2025
Server/Waitress
Mi Pueblo
02.2014 - 06.2018
GED -
Nothern Pioneer College