Brittney Roy
Brooklyn,CT
Summary
Detail-oriented Pharmacy Technician recognized for exceptional customer service and effective problem-solving. Expertise in managing prescription inventory and processing claims, ensuring regulatory compliance while enhancing patient satisfaction and team efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
Brooklyn, CT
04.2016 - Current
- Managed prescription medication inventory, ensuring accurate stock levels and timely replenishment.
- Processed prescriptions and verified patient information for accuracy and compliance with regulations.
- Assisted pharmacists in preparing and dispensing medications while adhering to safety protocols.
- Trained new pharmacy technicians on operational procedures, enhancing team efficiency and service quality.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
High School Diploma -
Putnam High School
Putnam, CT06-2010
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Drug inventory management
- Regulatory compliance
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
CVS Pharmacy
04.2016 - Current
High School Diploma -
Putnam High School