Brittney Rucker
Las Vegas
Summary
Skilled in venipuncture, vital signs assessment, EHR documentation, and front office support, acknowledged for providing compassionate, patient-centered care with professionalism.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Associate
Poured
01.2025 - Current
- Facilitated customer inquiries regarding products and order processing.
- Maintained optimal inventory levels, ensuring organized stock for accessibility.
- Responded to customer questions about product features and services efficiently.
Customer Service Representative
Intouch CX
02.2024 - 01.2025
- Answering calls, taking inbound calls from customers.
- Providing information and answering questions about products and services.
- Resolving issues, solving customer problems, and complaints.
- Processing online orders, taking orders , and processing payments.
Operations Associate
Maje
03.2022 - 01.2024
- Managed daily inventory levels to ensure optimal stock availability.
- Coordinated efficient order fulfillment and shipping processes.
- Trained new team members on operational procedures for consistency.
- Monitored product quality to maintain compliance with store standards.
- Implemented process improvements to streamline workflow efficiency.
- Executed shipping and receiving of goods according to company procedures.
Support Specialist
Carlos Lopez & Associates LLC
12.2021 - 03.2022
- Conducted through inspections of rooms and personal property during shifts to ensure safety.
- Performed new client intakes to facilitate smooth onboarding processes.
- Served breakfast and dinner to guests, maintaining high standards of service.
- Responded promptly to potential emergencies by adhering to agency and shelter protocols.
- Executed round-the-clock rounds to guarantee guest safety and security.
Operations Associate
Louis Vuitton - LVMH
11.2020 - 12.2021
- Processed incoming shipments to ensure timely availability of products.
- Conducted daily shipments to maintain efficient supply chain operations.
- Managed monthly inventory cycle counts for accurate stock assessments.
- Facilitated store-to-store transfers to optimize inventory distribution.
- Coordinated customer shipouts to enhance delivery efficiency.
- Oversaw various delegations to streamline operational workflows.
Education
Graduate Certificate - Medical Assistant & Phlebotomy
Northwest Career College
Las Vegas, Nevada, NV04-2026
Skills
- Customer Service
- Organized
- Detail-oriented
- Multitasking
- HIPAA compliance
- Patient confidentiality
- Vital signs measurements
- Venipuncture
- Capillary blood draws
- Specimen handling
- Labeling and transport
- Compliance
- Surgical assistance
- Wound care management
- Injection administration
- Vaccine administration
- Sterilization practices
- Infection control measures
- Accurate typing and data entry
- Microsoft office suite proficiency
- Electronic Health Records Management
Certification
- NHA Certified Phlebotomy Technician, 09/2025
- Laboratory Assistant , NV State License, 10/2025
- NHA Certified Clinical Medical Assistant, 10/2025
- Basic Life Support (BLS), American Heart Association (AHA), 07/2025
Timeline
Support Associate
Poured
01.2025 - Current
Customer Service Representative
Intouch CX
02.2024 - 01.2025
Operations Associate
Maje
03.2022 - 01.2024
Support Specialist
Carlos Lopez & Associates LLC
12.2021 - 03.2022
Operations Associate
Louis Vuitton - LVMH
11.2020 - 12.2021
Graduate Certificate - Medical Assistant & Phlebotomy
Northwest Career College