Brittney Shepherd
Edgewater
Summary
Dynamic professional with a strong customer service focus and proven ability to train and motivate teams at Publix Deli. Adept at resolving customer issues and enhancing guest experiences, while maintaining high standards of safety and cleanliness. Skilled in sales proficiency and loss prevention, ensuring operational excellence in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Shift Lead
Publix Deli
02.2020 - 12.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met and maintained.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Lot Manager
Hendrick Honda
01.2016 - 01.2018
- Added and maintained key tags, inspection decals and window stickers for vehicles on sales lot.
- Parked vehicles in visually appealing ways to attract customer attention and increase sales.
- Maintained attractive, tidy parking lot for the Daytona hendrick Honda dealership.
- Drove automobiles to other dealerships or vendors for pickups and deliveries.
Service Advisor
Hendrick Honda
02.2016 - 12.2017
Waitress
Mike and Kathys
01.2015 - 02.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Culinary Arts
Johnson And Wales University
Charlotte NC Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Sales proficiency
- Loss prevention
Timeline
Shift Lead
Publix Deli
02.2020 - 12.2021
Service Advisor
Hendrick Honda
02.2016 - 12.2017
Lot Manager
Hendrick Honda
01.2016 - 01.2018
Waitress
Mike and Kathys
01.2015 - 02.2016
Culinary Arts
Johnson And Wales University
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