BRITTNEY WADE
NASHVILLE
Summary
Experienced healthcare executive with a diverse background in national pharmaceutical sectors. Served as an executive assistant in the pharmaceutical industry, specializing in business development and networking in high-paced environments. Proven ability to adapt and excel in customer-facing roles. Ready to bring my pharmaceutical and administrative skills to a dynamic team.
Overview
17
17
years of professional experience
Work History
Certified Pharmacy Technician 2
Vanderbilt Medical Center
02.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
EXECUTIVE ASSISTANT/BUSINESS DEVELOPMENT
RX Partners
04.2023 - Current
- Assisted and engaged in all aspects of the customer-facing team, encompassing the coordination of meetings and workflows such as customer success and communications.
- Introduced new services as required, aligning with the evolving needs and demands of clients.
- Furnished technical assistance to clients, swiftly resolving technical challenges.
- Carried out analysis and reporting, both internally and externally to boost valuable insights.
- Ensured the accuracy and integrity of data entry, maintaining precise and up-to-date client records.
- Orchestrated client relationships with a sense of immediacy and accessibility, serving as the client's advocate within the organization.
PROVIDER ADVOCATE
Optum/BriovaRx Specialty Pharmacy
08.2015 - 04.2023
- Manage over 300 patient's accounts
- Resolve all issues regarding patient’s prescriptions
- Communicate with Regional Account Managers and doctors office regarding issues with patients account
- Complete and submit prior authorizations to pharmacy insurance plans
REIMBURSEMENT SPECIALIST
McKesson Medimart
06.2015 - 08.2015
- Managed over 80 Long Term Care Facilities to determine product needs by patients.
- Gathered and reviewed patient billing and medical documents to determine if patient was qualified for Medicare B billing.
- Resolved customer issues and tracked product inventories.
SENIOR RETAIL HELP DESK REPRESENTATIVE; CLIENT RELATIONS REPRESENTATIVE
CVS Caremark
10.2012 - 06.2015
- Answered 60+ calls a day assisting tier reps with pharmacy claims.
- Provided overrides for pharmacies when indicated after analysis of claim.
- Managed escalation and resolved issues in regards to insurance policies.
- Placed prescription orders for members.
PHARMACY TECHNICIAN
Wal-Mart Pharmacy
03.2009 - 01.2013
- Properly filled and dispensed an average of 60 prescriptions per day.
- Effectively resolved insurance rejections and other billing issues.
- Managed drug and supply inventories.
- Checked out customers and assisted with any concerns.
Education
Bachelor of Science - Biochemistry
Tennessee State University
01.2012
Skills
- Business Development
- Pharmaceuticals
- New Business Innovation
- Interdisciplinary Management
- Management
- Communication
- Customer Service
Timeline
Certified Pharmacy Technician 2
Vanderbilt Medical Center
02.2024 - Current
EXECUTIVE ASSISTANT/BUSINESS DEVELOPMENT
RX Partners
04.2023 - Current
PROVIDER ADVOCATE
Optum/BriovaRx Specialty Pharmacy
08.2015 - 04.2023
REIMBURSEMENT SPECIALIST
McKesson Medimart
06.2015 - 08.2015
SENIOR RETAIL HELP DESK REPRESENTATIVE; CLIENT RELATIONS REPRESENTATIVE
CVS Caremark
10.2012 - 06.2015
PHARMACY TECHNICIAN
Wal-Mart Pharmacy
03.2009 - 01.2013
Bachelor of Science - Biochemistry
Tennessee State University
PROFICIENCIES
- Microsoft Excel
- AS400
- Medforce
- Connexus
- Scriptmed
- Iris
- LifeFile
- PioneerRx