Brittney Marie Humenanski
Warwick,New York
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Certified Pharmacy Technician
CVS Health
11.2013 - Current
- Understands and follows applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complies with CVS policies and procedures to ensure patient safety and protect patient privacy and security.
- Effectively follows workflow procedures with in-depth understanding of each workstation (i.e., Pick- Up, Drop-Off, Drive-Thru, Production) for day-to-day coordination and processing of patient medication orders; manages own responsibilities while shifting to help team where needed.
- Delivers results while balancing quality and efficiency in all tasks, maintains accuracy while consistently meeting workflow and inventory management goals.
- Demonstrates compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborates with immediate and extended pharmacy teams, medical staff, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance related concerns.
- Contributes to high-performing teams by looking for opportunities to contribute to individual and broader team goals, remains flexible for both schedule and business needs while easily adapting to changes at work to enables supportive, collaborative, and challenging work environment.
- Proactively takes on additional tasks and responsibilities, demonstrating strong work ethic.
Beauty Advisor
Ulta Beauty
09.2013 - 03.2014
- Determining each guest's needs and answering questions concerning products and services (partnering with management as needed)
- Serving multiple guests at one time while maintaining composure during busy or peak selling times
- Helping to eliminate and/or reduce potential theft of product by providing exceptional guest service and maintaining awareness while on sales floor
- Courteously handling sales, refunds, and exchanges
- Setting up advertising displays or arranging merchandise to highlight sales and promotional events
- Ensuring the store is replenished throughout the day and merchandising all products to company standards on shelves and tables
Deli Clerk
Bagel Time & Deli
04.2012 - 07.2013
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
Education
Certificate - Post-Baccalaureate Pre-Professional Program
William Paterson University
Wayne, NJ01.2023
Bachelor of Science - Biology
William Paterson University
Wayne, NJ01.2023
Associate of Science - Mathematics And Natural Science
Orange County Community College
Middletown, NY12.2019
High School Diploma -
Warwick Valley High School
Warwick, NY06.2013
Skills
- Initiative and Problem-Solving Skills
- Detail-Oriented and Communication Skills
- Interpersonal and Technical Skills
- Efficient Multitasking and Prioritizing
- Organization and Time Management
- Self-Motivation and Dependability
Certification
Pharmacy-Based Immunization Administration by Pharmacy Technicians
Certified: 10/14/2022
Expires: 10/14/2025
Basic Life Support (CPR and AED) Conducted by American Heart Association
Certification Number: 235418266864
Certified: 07/06/2023
Expires: 07/06/2025
Pharmacy Technician Certification Board
Certification Number: 30012263
Certified: 06/06/2016
Expires: 06/30/2026
Awards/Honors
Alpha Alpha Alpha (Tri-Alpha) Honor Society
Grantor: Jonnine Deloatch
Date Granted: 09/13/2021
In Recognition Of: First Generation Student with Academic Excellence
Tau Sigma National Honor Society
Grantor: Dr. Lee Colquitt
Date Granted: 12/18/2020
In Recognition Of: Academic Excellence
Timeline
Lead Certified Pharmacy Technician
CVS Health
11.2013 - Current
Beauty Advisor
Ulta Beauty
09.2013 - 03.2014
Deli Clerk
Bagel Time & Deli
04.2012 - 07.2013
Pharmacy-Based Immunization Administration by Pharmacy Technicians
Certified: 10/14/2022
Expires: 10/14/2025
Basic Life Support (CPR and AED) Conducted by American Heart Association
Certification Number: 235418266864
Certified: 07/06/2023
Expires: 07/06/2025
Pharmacy Technician Certification Board
Certification Number: 30012263
Certified: 06/06/2016
Expires: 06/30/2026
Certificate - Post-Baccalaureate Pre-Professional Program
William Paterson University
Bachelor of Science - Biology
William Paterson University
Associate of Science - Mathematics And Natural Science
Orange County Community College
High School Diploma -
Warwick Valley High School
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