Brittnie Williams
Alma,AR
Summary
Dynamic and detail-oriented professional with extensive experience at Pharmacy Express, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and multitasking. Skilled in point-of-sale operations and inventory management, consistently achieving operational efficiency and fostering positive relationships with clients.
Dedicated and adaptable professional with strong communication, leadership, and organizational skills. Experienced in collaborative and fast-paced environments with a passion for supporting and engaging others. Completed three semesters in mentored classroom placements where I worked alongside lead teachers to support classroom instruction, manage daily activities, and provide student assistance while also independently planning and leading lessons. Known for being dependable, eager to learn, and able to build positive relationships with both students and team members.
Overview
5
5
years of professional experience
Work History
Clerk
Pharmacy Express
Van Buren
09.2021 - 12.2025
- Processed customer prescriptions efficiently, ensuring accuracy and adherence to safety protocols.
- Managed inventory levels, identifying discrepancies and implementing corrective measures for stock management.
- Assisted in training new staff on operational procedures and customer service standards.
- Utilized pharmacy software for accurate data entry, maintaining up-to-date patient records and medication information.
- Provided exceptional customer service, addressing inquiries and concerns promptly to foster a positive shopping experience.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Optimized office space usage, arranging workstations to maximize productivity.
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Collaborated with pharmacists to resolve prescription issues, enhancing patient satisfaction through effective communication.
Cashier
Harps Grocery Store
Van Buren, AR
07.2020 - 08.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing exceptional service to improve satisfaction.
- Collaborated with team members to ensure smooth operations during peak hours.
- Implemented cash handling procedures, reducing discrepancies through diligent monitoring.
- Trained new cashiers on register operations and customer service protocols effectively.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Increased sales of promotional items by informing customers about current offers.
Education
Associate of Arts - General Studies
UAFS
Fort Smith, AR05-2024
Skills
- Telephone etiquette
- Typing speed
- Proofreading
- Point of sale operation
- Records retrieval
- Multitasking Abilities
- Attention to detail
- Time management
- Customer communication
- Flexible and adaptable
- Customer service
- Teamwork and collaboration
- Customer satisfaction
- Cash handling
- Cash management
- Processing mail
Timeline
Clerk
Pharmacy Express
09.2021 - 12.2025
Cashier
Harps Grocery Store
07.2020 - 08.2021
Associate of Arts - General Studies
UAFS