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BRITTNY BUTLER
Houston,TX
Summary
A driven and versatile individual with a proactive work ethic and the ambition to succeed. Detail-oriented and organized professional eager to learn and equipped to handle challenges, who strives to achieve goals and deliver high-quality results. Seeking an opportunity to leverage existing skills and develop new ones.
Overview
18
18
years of professional experience
Work History
Front-End Lead and Supervisor
SPEC'S WINES, SPIRITS & FINER FOODS
Houston, TX
05.2022 - 03.2026
- Supervised daily cash handling procedures, including register counts, cash deposits and balancing drawers to minimize discrepancies; ensuring accuracy and compliance with company policies.
- Supervised and supported front-end operations, including cashiers, customer service and checkout flow.
- Delivered exceptional customer service by resolving issues or complaints, handling returns and exchanges, and being knowledgeable of products and store areas; escalated issues when necessary.
- Maintained a clean, organized and fully stocked front-end with necessary supplies, alongside a well-stocked checkout area.
- Assisted with daily task delegation to maintain efficient front-end operations.
- Supported opening and closing procedures,including register setup and end-of-day reconciliation.
- Trained new cashiers on operational protocols and customer service standards to enhance team performance.
- Monitored register operations to identify discrepancies and implemented corrective actions promptly.
- Assisted in developing staff schedules to optimize coverage during peak hours and improve service efficiency.
- Monitored checkout lines and assisted during high-traffic periods to reduce wait times and maintain smooth checkout operations.
- Collaborated with store management to meet sales goals and improve front-end and overall store performance.
- Cultivated warm, long-standing relationships with regular customers.
Travel Reset Merchandiser
SPAR GROUP
Nationwide
01.2021 - 08.2021
- Traveled to assigned location using personal vehicle, showed up on time, and worked efficiently to complete jobs.
- Performed product resets and planogram compliance to enhance visual merchandising standards.
- Collaborated with cross-functional teams to execute promotional displays and seasonal resets.
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
- Changed shelves, racks, and displays to meet new schematic designs.
- Built fixtures according to plan to effectively display new store merchandise.
Server and To-Go Server
OUTBACK STEAKHOUSE
Stafford, TX
10.2019 - 03.2020
- Delivered exceptional customer service by anticipating guest needs and providing personalized dining experiences.
- Coordinated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
- Managed multiple tables efficiently while maintaining attention to detail in service standards and implementing upselling techniques.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Collaborated with team members to streamline service processes and improve efficiency during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Inventory Specialist
STAPLES
Houston, TX
02.2018 - 09.2018
- Managed inventory levels using advanced tracking software to optimize stock availability; manage inventory control processes to ensure accuracy and consistency in stock levels.
- Implemented efficient receiving processes to reduce discrepancies and improve accuracy.
- Conducted regular audits of inventory to ensure compliance with company standards.
- Performed data entry and completed proper paperwork.
- Collaborated with team members to ensure timely completion of daily tasks.
- Improved warehouse space utilization with strategic reorganization of stock areas.
- Managed the return process for damaged or defective goods.
Sales Team Associate
SALLY BEAUTY
Houston, TX
10.2017 - 01.2018
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions, products, and services to effectively address customer inquiries.
- Managed inventory levels, restocked shelves, and organized displays to optimize product visibility and accessibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Processed transactions accurately using point-of-sale systems while ensuring compliance with company policies.
Hostess and Server
ISLAND SIZZLER RUM BAR AND GRILL
Houston, TX
07.2017 - 10.2017
- Greeted customers warmly upon arrival, seated, served and provided friendly and warm presence throughout dining experience.
- Managed reservation system, ensuring efficient table turnover and optimal seating arrangements.
- Coordinated with kitchen and wait staff to maintain smooth service flow during peak hours.
- Handled guest complaints professionally.
- Trained new hostesses on protocols and customer service standards to improve team performance.
- Monitored dining area for cleanliness and organization.
- Answered customer questions about hours, seating, and menu information.
- Cultivated warm relationships with regular customers.
Sales Team Associate and Cashier
MACY'S
Houston, TX
11.2016 - 01.2017
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Collaborated with team members to maintain organized merchandise displays and inventory levels.
- Processed transactions efficiently using POS systems, ensuring accuracy in sales reporting.
- Resolved customer complaints promptly, contributing to overall satisfaction and loyalty.
- Trained new associates on store policies, procedures, and customer service best practices.
Bridal Consultant and Stylist
DAVID'S BRIDAL
Houston, TX
12.2015 - 11.2016
- Assisted brides in selecting wedding gowns and accessories to enhance their shopping experience.
- Provided personalized consultations to understand client preferences and style requirements.
- Maintained knowledge of current bridal trends to offer relevant recommendations.
- Collaborated with team members to ensure seamless customer service and support during appointments.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Managed inventory levels of bridal attire and accessories for optimal availability.
- Contributed to visual merchandising efforts, enhancing store presentation for product displays.
Office Manager
THE C.A.B. GROUP
Houston, TX
03.2013 - 08.2015
- Maintained follow-up with clients on outstanding projects.
- Prepared correspondences, documented invoices and posted billing for clients.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Prepared for meetings and corresponded with clients on upcoming meetings and projects.
- Assisted in coordinating schedules and appointments for team members.
- Maintained in-office calendar and tracked schedules and appointments.
- Created and reconfigured client databases.
Surveyor
PROMARK RESEARCH
Houston, TX
01.2012 - 01.2012
- Answered phones and requested for callers' agreed participation.
- Completed political surveys in a timely and courteous manner.
- Documented and recorded each participating caller's completed survey responses.
- Organized and kept track of every call and the caller's either agreed or refused participation.
- Maintained record of each survey completed.
Caregiver
PERRYLEE HOME HEALTHCARE
Houston, TX
01.2009 - 01.2009
- Assisted patients' in daily grooming routines; bathing, oral care and dressing.
- Performed medium housework; vacuuming, dusting, sanitizing, laundry and organizing the home.
- Provided companionship and emotional support to improve client well-being.
- Prepared meals for patient throughout daytime hours; breakfast, lunch and healthy snacks.
- Recorded observations in patients' health and behavior in daily report log.
- Assisted clients with daily living activities, enhancing comfort and independence.
- Administered medications and accompanied patients' to doctor/clinical appointments.
Sales Team Associate
JC PENNEY DEPARTMENT STORE
Houston, TX
01.2008 - 01.2008
- Greeted and assisted customers upon entry of the store.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained sales floor cleanliness and organized products and apparel.
- Cleaned and organized personal dressing rooms.
- Assisted in team effort to setup store displays; to stock and restock products and merchandise neatly.
- Provided customer support and resolved issues in a timely manner.
Education
Pharmacy Technician - Pharmacy
Texas School of Business
Houston, TX08-2008
Skills
- Customer service
- Client communication
- Problem-solving skills
- Time management
- Cash handling
- Training and mentoring
- Relationship building and management
- Administrative skills
- Team supervision
- Conflict management
- Multitasking and organizational skills
- Documentation and recordkeeping
Timeline
Front-End Lead and Supervisor
SPEC'S WINES, SPIRITS & FINER FOODS
05.2022 - 03.2026
Travel Reset Merchandiser
SPAR GROUP
01.2021 - 08.2021
Server and To-Go Server
OUTBACK STEAKHOUSE
10.2019 - 03.2020
Inventory Specialist
STAPLES
02.2018 - 09.2018
Sales Team Associate
SALLY BEAUTY
10.2017 - 01.2018
Hostess and Server
ISLAND SIZZLER RUM BAR AND GRILL
07.2017 - 10.2017
Sales Team Associate and Cashier
MACY'S
11.2016 - 01.2017
Bridal Consultant and Stylist
DAVID'S BRIDAL
12.2015 - 11.2016
Office Manager
THE C.A.B. GROUP
03.2013 - 08.2015
Surveyor
PROMARK RESEARCH
01.2012 - 01.2012
Caregiver
PERRYLEE HOME HEALTHCARE
01.2009 - 01.2009
Sales Team Associate
JC PENNEY DEPARTMENT STORE
01.2008 - 01.2008
Pharmacy Technician - Pharmacy
Texas School of Business