Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Gentile

Centerville,MA

Summary

Skilled Front End Lead Supervisor with experience in managing teams, ensuring efficient operations, and implementing effective strategies. Strong in website development, user interface design, and team management. Proven ability to harmonize team efforts for project success while driving customer satisfaction to new heights. Known for enhancing the overall user experience through innovative front-end solutions. Results-driven Front End Lead Supervisor known for high productivity and efficiency in task completion. Possess deep understanding of web development, team coordination, and user experience optimization. Excel in leadership, communication, and problem-solving skills, ensuring smooth operation and project success.

Overview

3
3
years of professional experience

Work History

Front End Lead Supervisor

BJ's Wholesale
Hyannis, MA
01.2023 - Current
  • Supervised daily tasks and delegated assignments to team members.
  • Assisted in training new employees on product knowledge, customer service and cash handling procedures.
  • Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
  • Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
  • Monitored sales performance of team members to ensure goals were met or exceeded expectations.
  • Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
  • Conducted regular performance reviews with staff members to provide feedback on their progress.
  • Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.

Omni Supervisor

BJ's Wholesale
Hyannis, MA
06.2021 - 01.2024
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Assisted in selecting items according to customer preferences.
  • Greeted customers and provided excellent customer service.
  • Created personalized shopping experiences for each customer.

Education

Associate of Science - Environmental Technology

Cape Cod Community College
West Barnstable, MA

Skills

  • Cash counting
  • Complaint resolution
  • Customer Service
  • Credit returns processing
  • Shift checklists
  • Cash Handling Accuracy
  • Goals and performance
  • Listening Skills
  • Problem-solving skills
  • Cash Handling
  • Sales Coaching
  • Team Supervision
  • Staff Supervision

Timeline

Front End Lead Supervisor

BJ's Wholesale
01.2023 - Current

Omni Supervisor

BJ's Wholesale
06.2021 - 01.2024

Associate of Science - Environmental Technology

Cape Cod Community College

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Crystal Gentile