Jessica Frazer
Staten Island
Summary
Professional with extensive experience in application development and team leadership, adept at strategizing for the maintenance of existing applications while integrating new features. Demonstrated ability to ensure code quality through thorough documentation and testing, alongside effective delegation of tasks to optimize team performance. Proven track record in monitoring performance metrics and conducting regular code reviews to enhance project outcomes. Experienced in fostering collaboration across teams to achieve successful project implementations and improve development workflows.
Skilled Front End Lead Supervisor with experience in managing teams, ensuring efficient operations, and implementing effective strategies. Strong in website development, user interface design, and team management. Proven ability to harmonize team efforts for project success while driving customer satisfaction to new heights. Known for enhancing the overall user experience through innovative front-end solutions.
Results-driven Front End Lead Supervisor known for high productivity and efficiency in task completion. Possess deep understanding of web development, team coordination, and user experience optimization. Excel in leadership, communication, and problem-solving skills, ensuring smooth operation and project success.
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front End Lead Supervisor
Bjs Wholesales Club
Edison
08.2024 - 05.2025
- Developed strategy for maintaining existing applications while introducing new features.
- Ensured that all code is properly documented and tested before deployment.
- Maintained up-to-date knowledge of industry trends and advancements in web technologies.
- Supervised daily tasks and delegated assignments to team members.
- Monitored performance metrics such as page load times, memory usage.
- Conducted regular code reviews with team members to identify issues early on.
- Lead team of front end developers to ensure quality and timely completion of projects.
- Developed strategies for improving the development process and workflow.
- Reviewed code, identified errors, and provided feedback to developers.
- Provided training and support to team members regarding new technologies or toolsets.
- Collaborated with other teams to ensure successful implementation of projects.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Welcomed large volume of guests and improved overall customer service.
Human Resources Specialist
ShopRite
Staten Island
02.2021 - 10.2024
- Ensured compliance with all federal and state labor laws regarding wages and hours worked.
- Conducted investigations into workplace complaints or grievances raised by employees.
- Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
- Assisted in developing policies and procedures for the Human Resources Department.
- Provided advice and counsel on employee relations issues ranging from attendance problems to harassment claims.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Drafted offer letters and employment contracts according to company guidelines.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
- Supported workforce planning and staffing strategies to align with organizational goals and objectives.
Hair Salon Manager
Prestige Hair Studio
Staten Island
03.2015 - 09.2020
- Organized promotional events such as special offers or discounts for customers.
- Generated reports on key metrics related to customer service levels and employee productivity.
- Provided excellent customer service to build clientele base and ensure repeat business.
- Created detailed reports outlining operational performance metrics for senior management review.
- Created monthly budgets for the salon's expenses such as payroll, supplies, equipment maintenance.
- Resolved customer complaints in a timely manner to maintain high levels of satisfaction.
- Maintained and monitored daily salon operations, including scheduling appointments and overseeing staff.
- Conducted regular staff meetings to discuss performance issues or changes in policies and procedures.
- Monitored product sales trends and adjusted pricing accordingly to maximize profits.
- Ensured compliance with all local and state regulations concerning sanitation, safety, and customer service.
- Promoted client retention through high-quality service and follow through.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
Real Estate Agent
Frandoe realty
Staten Island
08.2008 - 07.2014
- Maintained updated knowledge of local real estate markets.
- Ensured all transactions followed state laws regarding real estate practices.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Provided guidance to clients throughout the entire buying or selling process.
- Analyzed potential investment opportunities based on financial reports.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Prepared comparative market analysis to estimate properties' value.
- Responded promptly to client inquiries via phone or email.
Education
High School Diploma -
St. Peter’s Girls High School
Staten Island, NY06-2003
Skills
Communication
- Team leadership
- Customer service
- Conflict resolution
- Employee training
- Listening skills
- Problem-solving skills
- Cash counting
- Time management
- Cash handling
- Goals and performance
- Cash register operation
Certification
- CPR certified
Timeline
Front End Lead Supervisor
Bjs Wholesales Club
08.2024 - 05.2025
Human Resources Specialist
ShopRite
02.2021 - 10.2024
Hair Salon Manager
Prestige Hair Studio
03.2015 - 09.2020
Real Estate Agent
Frandoe realty
08.2008 - 07.2014
High School Diploma -
St. Peter’s Girls High School