Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brenna Lukes

Lisbon

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

10
10
years of professional experience

Work History

Cashier

Gordy's Grill and Fill
Lisbon
07.2024 - Current
  • Ensured cleanliness of checkout area, including countertops, registers, windowsills, and floors.
  • Operated cash register with precision, processing payments via various methods.
  • Stocked shelves with merchandise to maintain inventory levels.
  • Resolved customer complaints professionally, adhering to company policy.
  • Delivered exceptional customer service while promoting loyalty programs to enhance sales.
  • Greeted customers and addressed inquiries regarding products and services.
  • Verified customer age for alcohol and tobacco purchases to comply with regulations.
  • Counted cash drawer at shift start to confirm accuracy of funds.

Cashier Manager

Smokes 4 Less
Fargo
05.2021 - 02.2022
  • Monitored inventory levels to ensure sufficient supplies for daily operations.
  • Processed payments by totaling purchases, handling checks, cash, credit cards, and issuing change.
  • Trained cashiers on effective cash handling procedures to minimize discrepancies.
  • Developed strategies to enhance customer satisfaction and optimize operational efficiency.
  • Provided guidance to new hires to facilitate smooth integration.
  • Resolved customer issues by investigating concerns, answering questions, and building rapport.

Donut Maker

Sandy's Donuts
West Fargo
08.2019 - 05.2021
  • Accurately weighed ingredient portions using scales and measuring tools.
  • Ensured timely and accurate order fulfillment to maximize customer satisfaction.
  • Developed innovative recipes for unique donut flavors and toppings.
  • Maintained cleanliness and organization of work area throughout shifts.
  • Operated mixers, cutters, and ovens safely and efficiently.
  • Complied with sanitation protocols during food preparation processes.
  • Packaged finished donuts for distribution or display in storefront cases.
  • Conducted quality control checks to ensure products met company standards.

Waitress

Applebee's Grill + Bar
Brookings
06.2019 - 08.2019
  • Cultivated positive relationships with customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Prepared checks accurately and processed payments using cash registers and POS systems.
  • Served alcoholic beverages in compliance with state regulations.
  • Took orders for food and beverages, delivering them promptly to guests.
  • Answered inquiries regarding menu items, ingredients, and pricing.
  • Organized take-out orders based on customer requests for efficiency.
  • Assisted other staff during peak hours to maintain service quality.
  • Checked in with customers throughout meals to ensure satisfaction.

Grill Cook

McDonald's
Brookings
02.2019 - 06.2019
  • Monitored grill temperature to ensure quality cooking times.
  • Cooked hamburgers, chicken, and fish according to recipes or customer specifications.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Assisted in restocking kitchen supplies when necessary.
  • Made sure that all orders were filled in an accurate and timely manner.
  • Complied with all safety standards while on the job.
  • Ensured all food was cooked to the correct temperature as per health code regulations.
  • Cleaned and organized grilling area, stocked supplies, and prepared food items to order.

Cashier

Bozied's
Brookings
10.2018 - 12.2018
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.
  • Operated the cash register efficiently and accurately.
  • Followed company security procedures for handling large sums of money.
  • Resolved customer complaints.
  • Performed other duties as assigned by management.
  • Accepted cash and credit card payments, issued receipts and provided change.

Nurse Aide

CHI Lisbon Health
Lisbon
06.2017 - 12.2018
  • Responded promptly to emergencies while adhering to established safety protocols.
  • Performed vital signs checks, including temperature, pulse, respiration rate, and blood pressure.
  • Provided comprehensive patient care, focusing on bathing and dressing needs.
  • Organized social activities to enhance resident engagement in long-term care facility.
  • Transported patients safely using wheelchairs or stretchers as required.
  • Answered call lights swiftly and addressed patient requests with efficiency.
  • Monitored patient conditions and communicated changes to registered nurses or physicians.
  • Maintained cleanliness by disinfecting equipment and changing linens regularly.
  • Maintained patient confidentiality according to HIPAA guidelines at all times.

Waitress

Captain T's
Lisbon
05.2016 - 10.2016
  • Greeted customers and provided menus to enhance dining experience.
  • Communicated daily specials effectively to inform patrons.
  • Answered inquiries about menu items, ingredients, and pricing.
  • Developed positive relationships with regular customers through engaging conversations.
  • Gathered feedback from guests to address concerns and improve service.
  • Calculated bills accurately.
  • Prepared dining areas by rolling silverware and setting up food stations for large parties.
  • Checked on guests to refill beverages and deliver additional items as needed.

Daycare Worker

Lots of Love
Lisbon
05.2015 - 09.2015
  • Facilitated calming activities, including story reading, during nap times for children.
  • Assisted with potty training and diaper changes.
  • Maintained a safe, clean, and developmentally appropriate environment for children.
  • Engaged children in creative play through art projects, music sessions, and storytelling.
  • Monitored play activities to ensure safety.
  • Participated in field trips to enhance learning experiences for children.
  • Prepared meals and snacks in accordance with dietary restrictions.
  • Implemented positive discipline techniques to promote respectful behavior among students.

Education

High School Diploma -

Lisbon High School
Lisbon, ND
05-2018

Some College (No Degree) - English Education

South Dakota State University
Brookings, SD

Skills

  • Cash handling
  • Customer service
  • Attention to detail
  • Problem solving
  • Time management
  • Multitasking and organization
  • Reliability and punctuality
  • Upselling techniques

Languages

Spanish
Elementary

Timeline

Cashier

Gordy's Grill and Fill
07.2024 - Current

Cashier Manager

Smokes 4 Less
05.2021 - 02.2022

Donut Maker

Sandy's Donuts
08.2019 - 05.2021

Waitress

Applebee's Grill + Bar
06.2019 - 08.2019

Grill Cook

McDonald's
02.2019 - 06.2019

Cashier

Bozied's
10.2018 - 12.2018

Nurse Aide

CHI Lisbon Health
06.2017 - 12.2018

Waitress

Captain T's
05.2016 - 10.2016

Daycare Worker

Lots of Love
05.2015 - 09.2015

High School Diploma -

Lisbon High School

Some College (No Degree) - English Education

South Dakota State University