Broc Lamazares
Davenport,FL
Summary
A Flexible Attractions Attendant with proven customer service skills. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages. Committed to customer satisfaction to resolve complex issues.
Overview
2
2
years of professional experience
Work History
Attractions Cast Member
Walt Disney World Resort
11.2022 - 01.2024
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Assisted in the smooth operation of attractions by efficiently managing wait times and crowd control.
- Maintained safety standards by conducting regular inspections and addressing potential hazards promptly.
- Provided accurate information regarding park attractions, amenities, and policies to guests, ensuring clarity and understanding.
- Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
Lead Busser
Matthews Steakhouse
04.2022 - 10.2022
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Collaborated with servers to ensure timely delivery of food and beverages, resulting in improved service quality.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.
- Provided exceptional assistance to guests with special needs or requests, ensuring a comfortable dining experience for all patrons.
Education
High School Diploma -
Ephraim Academy
Winter Garden, FL11.2022
Skills
- First aid knowledge
- Organizational skills
- Performance under pressure
- Attention to detail
- Collaboration
- Team Leadership
- Fast Paced Environment
- Turning Tables
- Conflict resolution
- Strong problem-solving
- Strong Work Ethic
- Customer Service Expertise
Timeline
Attractions Cast Member
Walt Disney World Resort
11.2022 - 01.2024
Lead Busser
Matthews Steakhouse
04.2022 - 10.2022
High School Diploma -
Ephraim Academy
Similar Profiles
Jayline BerdecíaJayline Berdecía
Reservations Agent at Four Seasons Resort Orlando At Walt Disney World ResortReservations Agent at Four Seasons Resort Orlando At Walt Disney World Resort
Lucas SchlusselLucas Schlussel
Attractions Coordinator at Walt Disney World ResortAttractions Coordinator at Walt Disney World Resort
Alix Marilyn AgudeloAlix Marilyn Agudelo
Sales Associate\ Food & Beverage at Walt Disney World ResortSales Associate\ Food & Beverage at Walt Disney World Resort
Maria Fernanda Valles HernandezMaria Fernanda Valles Hernandez
Customer Service Associate at Walt Disney World ResortCustomer Service Associate at Walt Disney World Resort
Anthony KvetonAnthony Kveton
Server & Certified Trainer at Topolino's Terrace, Flavors of the RivieraServer & Certified Trainer at Topolino's Terrace, Flavors of the Riviera