Brock Bizeau
Summary
Friendly, personable, and driven with knack for building strong relationships and understanding people's needs. Strong skills in customer service and technical precision within various settings. Expertise in providing tailored solutions utilizing strong critical thinking and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Optician
Cataract and Laser Institute
10.2024 - Current
- Assisted patients in selecting appropriate eyewear based on prescription and lifestyle needs.
- Collaborated with ophthalmologists to facilitate seamless patient transitions post-surgery.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Managed inventory of eyeglasses and contact lenses, ensuring product availability for patients.
- Monitored patient feedback to refine service delivery and enhance overall experience.
- Educated patients on proper lens care and eyewear maintenance techniques.
Front Desk
La Quinta
05.2023 - 10.2024
- Managed front desk operations, including greeting visitors, answering phone calls, and directing inquiries to appropriate staff members.
- Coordinated appointments and maintained calendars for executives and team members, ensuring efficient scheduling and time management.
- Handled incoming and outgoing mail, packages, and deliveries with accuracy and promptness.
- Maintained a welcoming and professional atmosphere in the reception area, fostering positive first impressions for clients and visitors.
Education
Bachelor of Arts - General Communication
Purdue University
West Lafayette, Indiana08.2023
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University of Indianapolis
Indianapolis, Indiana05.2020
Skills
- Customer service
- Excellent communication
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Critical thinking
- Insurance verification
- Insurance billing
- Product upselling
- Supply management
- Attention to detail
- Time management
LEADERSHIP
- Purdue Varsity Glee Club Section Leader
- Dungeons of Purdue Leader
- University of Indianapolis Dean's list Fall 2019 and Spring 2020
- University of Indianapolis Tennis club Leader and Organizer
- Plainfield United Methodist Band Singer/Youth Leader
PRE-PROFESSIONAL EXPERIENCE
- Stone Creek (Host) Plainfield, IN April 2018 – April 2019
- Papa John's (Delivery Driver) Plainfield, IN May 2019 – Aug 2019
- Lowes (Paint Sales Associate) Avon, IN April 2020 – Aug 2020
- Newfields (Hospitality Staff) Indianapolis, IN May 2021 – Aug 2021
- Shurig Solutions Inc. (Intern) Plainfield, IN Dec 2021 – Aug 2022
Timeline
Optician
Cataract and Laser Institute
10.2024 - Current
Front Desk
La Quinta
05.2023 - 10.2024
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University of Indianapolis
Bachelor of Arts - General Communication
Purdue University
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