Brock Isaacks

• Managed all day-to-day restaurant operations—from kitchen prep and cook line to front-of-house service—revamping processes to boost efficiency, elevate food quality, and drive consistent year-over-year sales growth.
• Oversaw cash handling and expertly resolved customer conflicts, garnering positive customer feedback and satisfaction.
• Demonstrated excellent leadership, effective time management, and strong IT skills that elevated both employee and customer experiences.
• Assisted in menu design and led recruitment, training, and organization of large-scale catering events.

Collaborated with college professors on advanced courses, leveraging prior academic success to tackle challenging subjects and facilitate supplemental workshops outside regular class hours. Recognized for exceptional performance, repeatedly invited to serve as an SI over multiple semesters.

Collaborated with the pharmacist to ensure prescriptions were processed accurately and promptly while routinely communicating patient details and prescription orders with physicians. Recognized for exceptional skills, and entrusted with advanced responsibilities beyond typical CPhT duties.

Assisted guests with order placement, provided comprehensive training for new cashiers on customer service best practices, and maintained exemplary cleaning standards.