Brody Folkerts
T-Mobile
12
years of professional experience
Computer Science Graduate seeking a next level position in technology and data analytics. All sports enthusiast with emphasis on international soccer and formula one racing, United States college and professional football, hockey and some basketball. Extremely detail oriented and known to do my own personal research on historical statistics, teams and players.
Work History
Sales & Service Associate
6 Years 7 Months- Transacting in store business in a fast-paced environment following merger with US Cellular; making connections with each customer.
- Demonstrating new technology, explaining monthly promotions and delivering on sales for new or upgraded plans and phones.
- Recommending other products such as mobile internet, and directing customers to self-serve on the mobile app.
- Setting and achieving new monthly sales goals for myself and the store
- Providing service support by trouble shooting customer issues.
- Overall ### sales associate of #### nationwide.
Bar Manager
5 Years- Oversaw bar operations; responsible for monitoring inventory levels and ordering when appropriate.
- Performed opening or closing manager duties that included closing out registers, and what else?
- Resolved customer complaints quickly to ensure overall dining experience was not diminished.
- Ensured state and franchise health and safety regulations were maintained by keeping the bar and beverage glasses sanitized... and what else?
- Train new employees, prepare schedules, cash or bar reports?
- Greeted incoming customers and waited on tables, as needed.
Education
Bachelor of Science - Computer Science
Skills
Customer service
Troubleshooting & Problem-Solving
Customer engagement
Process Improvements
Coding Languages
Information Databases
Goal Oriented
Personal Favorites
- Football Sports Card Collector
- FIFA World Cup Soccer
- List Teams & Players
Timeline
Sales & Service Associate
T-Mobile
2020.01 - CurrentRead More
Bar Manager
Applebee's Neighborhood Grill & Bar
2015.01 - 2020.01Read More
University of Iowa
Bachelor of Science from Computer Science
Read More