Summary
Overview
Work History
Education
Skills
Timeline
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Brook Diehl

Columbia City,IN

Summary

Knowledgeable and dedicated customer service professional with extensive experience in RV industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Office Manager

Custom RV Repair
08.2020 - 04.2023
  • Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
  • Managed weekly inventory and supply tracking, noting items requiring reorder.
  • Verified prices and computed totals to complete accurate invoices.
  • Delivered production schedules to owner to provide established timeframes for arrival ship dates.
  • Strengthened operational efficiencies and traceability by utilizing organizational filing systems for product placement.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Updated reports, managed accounts, and generated reports for company database.
  • Coordinated special projects and managed schedules.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.

Plant Inventory Control

Forest River RV
10.2018 - 08.2020
  • Monitored performance, addressed deficiencies and incorporated new techniques and strategies to boost sales.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Completed physical inventory counts each month.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Performed data entry and completed proper paperwork.
  • Maintained and organized inventory receipts and processed changes to reduce process lags.
  • Developed and implemented strategies to keep stocks organized and reduce excess inventory.
  • Collaborated with the procurement team to establish steady supply of inventory.
  • Implemented systems for tracking and managing stock levels with accuracy and precision.

Education

No Degree - Certification in Nursing

Ivy Tech Community College of Indiana, Fort Wayne
Fort Wayne, United States
10.2013

High School Diploma -

East Noble High School
Kendallville, IN
05.2012

Skills

  • Strategic Planning
  • Team Motivation
  • Quality Assurance
  • Interpersonal and written communication
  • Professional Appearance
  • Policy Enforcement
  • Appointment Scheduling
  • Data Entry Proficiency
  • Complaint Handling
  • Strong Work Ethic
  • Product Selection
  • Account Management
  • Order Processing
  • Needs Assessment
  • Direct Sales
  • Customer Service
  • Sales and Upselling
  • Decision-Making
  • Money Handling Abilities
  • Work Prioritization
  • Sales Transactions
  • Problem Resolution
  • Billing Adjustments and Refunds
  • Multi-Line Phone Systems
  • Recordkeeping Strengths
  • Attention to Detail
  • MS Office
  • Product and Service Knowledge
  • Multitasking

Timeline

Office Manager

Custom RV Repair
08.2020 - 04.2023

Plant Inventory Control

Forest River RV
10.2018 - 08.2020

No Degree - Certification in Nursing

Ivy Tech Community College of Indiana, Fort Wayne

High School Diploma -

East Noble High School

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Brook Diehl