Brook Dyess
Dawson,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
26
26
years of professional experience
Work History
Manager
The Cakery
Albany, Georgia
08.2021 - Current
- Maintain and operate front counter customer station
- Organize stock room & cake supplies
- Responsible for training new employees
- Developed and maintained relationships with customers and suppliers
- Accomplished multiple tasks within established timeframes
Coach/Coordinator
No Limitz
Leesburg, Georgia
03.2007 - Current
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others
- Taught gymnast how to run specific skills and drills in order to build s cohesive, structured team
- Participated in fundraising events, helping team bring in funds to pay for travel and other expenses
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas
Assistant Director
Just Kiddin Daycare
Leesburg, Georgia
02.2016 - 08.2021
- Worked closely with manager to provide effective assistance for specific aspects of business operation
- Trained and mentored new employees on practices and business operations
- Worked with team leaders to arrange schedules based on requirements and available resources
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Oversaw business calendar of events and scheduled key initiatives
Customer Service Representative
Albany Travel Agency
Albany, Georgia
02.2012 - 12.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Investigated and resolved customer inquiries and complaints quickly
Education
High School Diploma -
Lee County High School
Leesburg,Georgia05.2012
Skills
- Staff Management
- Scheduling and Coordinator
- Employee Coaching and Motivation
- Supreme Organizational Skills
Timeline
Manager
The Cakery
08.2021 - Current
Assistant Director
Just Kiddin Daycare
02.2016 - 08.2021
Customer Service Representative
Albany Travel Agency
02.2012 - 12.2015
Coach/Coordinator
No Limitz
03.2007 - Current
High School Diploma -
Lee County High School
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