Brook Sechrest
Mount Vernon,IL
Summary
Compassionate professional in mental health and addiction counseling, known for high productivity and efficient task completion. Possess specialized skills in cognitive behavioral therapy, crisis intervention, and patient assessment. Excel in empathy, active listening, and communication, utilizing these soft skills to facilitate client progress and recovery.
Overview
3
3
years of professional experience
Work History
Pro Sales Sepcialist
Lowe's
Mount Vernon, IL
05.2022 - Current
- Tracked competitor activities, products, services, and prices.
- Stayed up to date on company products and services to support sales objectives.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Identified opportunities for cross-selling products or services within existing accounts.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Produced sales documents, finalized deals and filed records.
- Maintained accurate records of customer interactions and transactions.
- Performed data entry into CRM system including account information and sales activity logs.
- Built strong relationships with key accounts through regular visits and follow-ups.
Education
Associate of Arts - Psychology
Rend Lake College
Ina05-2026
Certificate - CRSS/CPRS
SIU School of Medicine
Carbondale05-2025
Skills
- Client relations
- Performance tracking
- Account management
- Body language expertise
- Client relationship building
- Peer support ethics
- Effective collaboration and interaction
- Providing direction
- Multicultural sensitivity
- Motivational interviewing
- Problem-solving skills
- Appointment scheduling
- Leadership skills
- Substance abuse awareness
- Mental health advocacy
- Boundary setting
- Recovery guidance
- PC expert
- Advanced troubleshooting
- User interface design
- Content management
Timeline
Pro Sales Sepcialist
Lowe's
05.2022 - Current
Associate of Arts - Psychology
Rend Lake College
Certificate - CRSS/CPRS
SIU School of Medicine