Brook Wilkes
Azle,TX
Summary
Dependable Manager and Customer Service worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
9
9
years of professional experience
Work History
Caregiver
Self Employed
08.2019 - Current
- Provide 24-hour care to multiple children while actively pursuing careers in management and leadership roles
Department Manager
Walmart
10.2015 - 08.2018
- Maintained department by providing fast and friendly experiences to 100-200 customers a day
- Helped customers with check-out, and provided requested information regarding goods and services
- Supervised 15-20 employees, and provided on-the-job training to enhance productivity and workflow
- Monitored check-out stations to ensure appropriate staffing and adequate cash was available
- Answered customer questions and provided information on policies while remaining professional
- Implemented positive improvements by evaluating department needs to meet customer demands
- Communicated with supervisors about projects, job performance, and special events to improve customer service
- Recognized as Employee of the Month 2 times for exceeding performance measures and meeting goals
- Checked cleanliness and sanitation regularly and implemented corrective actions to meet standards
- Engaged customers in friendly conversation and effectively implemented suggestive selling techniques.
Pharmacy Technician Trainee
Walmart Pharmacy
03.2018 - 08.2019
- Supplied prescription and over-the-counter medicines to 50-100 patients a day to improve community health
- Received and confirmed prescription orders utilizing online prescription system, and prepared prescriptions by following clinic procedures
- Communicated with customers by answering billing questions to provide outstanding patient care
- Assisted patients with check-out, collected copays and payments, and resolved issues regarding rejected insurance claims
- Obtained accurate patient and insurance information, and assured all information was complete
- Complied with all security measures and quality standards to provide exceptional quality care
- Filed and retrieved records and documentation while maintaining patient confidentiality
- Resolved customer issues and answered questions to deliver positive customer experiences.
Cashier
Sonic Drive
08.2014 - 09.2015
- Processed cash, credit, and check payments for 70-100 customers a day, and assisted customers by quickly resolving complaints
- Supervised 5-7 team members and led trainings to improve customer service and revenue growth
- Calculated total payments received and reconciled with total sales to meet daily goals
- Ensured cleanliness of facility by performing sanitation duties to support company mission and vision Core
- Competencies.
Education
High School Diploma - undefined
Birdville High School
Skills
- Manager with 7 years of Customer Service and Administrative experience
- Friendly and efficient with history of managing multiple projects simultaneously
- Experienced in support duties, and learning new skills in a fast paced environment
- Communicative with supervisors about projects, new policies, and job performance
- Customer Relationship Management
- Project Support
- Staff Management
- Employee Mentoring
- Performance Tracking and Evaluations
- Customer Feedback
- Sales Techniques
- Quotas and Goals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Caregiver
Self Employed
08.2019 - Current
Pharmacy Technician Trainee
Walmart Pharmacy
03.2018 - 08.2019
Department Manager
Walmart
10.2015 - 08.2018
Cashier
Sonic Drive
08.2014 - 09.2015
High School Diploma - undefined
Birdville High School
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