Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Anderson

Mechanicsburg,PA

Summary

Motivated Customer pleasing restaurant employee with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Server

Cafe Magnolia
09.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Developed strong relationships with regular patrons, creating a loyal customer base for the establishment through personalized service delivery.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.

Server/Food Runner

Brewhouse Grille
10.2022 - 09.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Expo/ Host/Lead Busser

THEA
04.2021 - 12.2021
  • Enhanced attendee experience by providing informative and engaging booth presentations.
  • Coordinated with event organizers to ensure seamless execution of all event activities.
  • Maintained clean and inviting booth spaces, contributing to a positive overall impression of the event venue.

Education

High School Diploma -

Cedar Cliff High School
Camp Hill, PA
06.2023

Skills

-High-Volume Dining

-Organizational Skills

-Stress Management

-Strong Work Ethic

-Positive Attitude

-Interpersonal Skills

-Exceptional Customer Service

-Multitasking Abilities

-Time Management

-Conflict Resolution

Timeline

Server

Cafe Magnolia
09.2023 - Current

Server/Food Runner

Brewhouse Grille
10.2022 - 09.2023

Expo/ Host/Lead Busser

THEA
04.2021 - 12.2021

High School Diploma -

Cedar Cliff High School

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Brooke Anderson