BROOKE ASHTON HURSEY
Wake Forest,NC
Summary
Gifted manager with excellent team building and leadership abilities. Delivers high-quality service and consistent business results with resourceful management of routine and complex challenges. Achieves short- and long-term objectives with successful strategic planning and performance optimization.
Overview
8
8
years of professional experience
Work History
Office Manager
EyeCare Partners
Cary, NC
12.2024 - Current
- Oversaw daily office operations, ensuring efficiency and adherence to protocols.
- Managed scheduling and appointment systems for optimal patient flow and service delivery.
- Developed training programs for new staff, enhancing onboarding experience and operational knowledge.
- Oversaw office KPI success and growth.
- Implemented inventory management processes, ensuring adequate supplies while minimizing costs.
General Manager
MyEyeDr
Raleigh, North Carolina
01.2023 - Current
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs.
- Reviewed financial statements and activity reports to measure productivity or goal achievement.
- Mentored employees, providing guidance on career development and personal growth.
- Deployed solid budget control strategies to achieve revenue and profit targets.
Assistant Manager
MyEyeDr
Raleigh, NC
09.2022 - 01.2023
- Coordinated employee schedules to provide adequate staff coverage.
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Supported senior managers with day-to-day operational requirements.
- Worked closely with manager to develop strategies for improving sales and customer satisfaction.
- Collaborated with upper management to develop and implement business improvements.
- Managed daily operations of store to ensure efficiency and productivity.
- Resolved customer complaints or issues in timely manner.
- Assisted with hiring, training, and evaluating new staff members.
Eyewear Consultant
MyEyeDr
Wake Forest, North Carolina
06.2020 - 09.2022
- Completed sales transactions using point-of-sale systems and maintained accurate records of all transactions.
- Educated customers on lens options, materials, features, and proper care techniques for eyewear.
- Assisted customers in selecting suitable eyeglass frames and lenses based on their prescription, face shape, and personal style.
- Collaborated with optometrists to confirm prescription information and resolve any discrepancies.
Optometric Technician
MyEyeDr
Wake Forest, North Carolina
03.2019 - 06.2020
- Completed autorefraction, lensometry and tonometry.
- Assisted optometrist with conducting examinations, documenting findings and processing paperwork.
- Prepared examination rooms with necessary equipment and instruments.
- Maintained patient records by updating medical histories and entering exam results into electronic database.
- Conducted pre-testing procedures, such as visual acuity and color vision tests.
Education
Associate in Nursing - undefined
Vance Granville Community College
Henderson, NC05.2017
Skills
Schedule Management
Expense Control
Conflict Resolution
P&L Management
Business Administration
Staff Management
Customer Relationship Management
Leadership
Timeline
Office Manager
EyeCare Partners
12.2024 - Current
General Manager
MyEyeDr
01.2023 - Current
Assistant Manager
MyEyeDr
09.2022 - 01.2023
Eyewear Consultant
MyEyeDr
06.2020 - 09.2022
Optometric Technician
MyEyeDr
03.2019 - 06.2020
Associate in Nursing - undefined
Vance Granville Community College