Brooke Beliveau
Homerville
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
6
6
years of professional experience
Work History
Shift Manager
Truenorth Shell
Litchfield
09.2023 - 06.2026
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Managed staff schedules and delegated tasks to improve team efficiency.
- Trained new employees on company policies and operational procedures.
- Monitored inventory levels and coordinated restocking efforts with suppliers.
- Resolved customer complaints promptly to maintain service quality standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Waitress
The Hungry Bear
Litchfield
09.2020 - 09.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Took customer orders accurately and efficiently using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new waitstaff on service protocols and menu details.
- Handled cash transactions and processed payments with precision and care.
- Resolved customer complaints swiftly to enhance dining experience.
- Recommended menu items based on customer preferences and dietary restrictions.
- Took orders for food and drinks and delivered them to guests.
Stocker
Sunoco Gas Station
Homerville
02.2020 - 06.2020
- Stocked shelves with products to ensure availability for customers.
- Organized merchandise in aisles for easy access and visibility.
- Cleaned and maintained store areas to provide a welcoming environment.
- Supported customers by answering questions about products and services.
- Monitored expiration dates on products to ensure freshness and quality.
- Stocked shelves with newly arrived products.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Education
Real Estate - Real Estate Agent
Hondros College
Westerville, OH 05.2026 - 06.2026
Buckeye High School
Litchfield , OHSkills
Knowledgeable Shift Manager experienced in scheduling, money handling, and team management Oversaw operations by adjusting scheduling and prioritizing tasks to ensure timely project completion Fostered positive dining experiences through effective guest engagement and efficient handling of simultaneous tasks
Knowledgeable Shift Manager experienced in scheduling, money handling, and team management Oversaw operations by adjusting scheduling and prioritizing tasks to ensure timely project completion Fostered positive dining experiences through effective guest engagement and efficient handling of simultaneous tasks
Languages
English
Native/ Bilingual
Timeline
Real Estate - Real Estate Agent
Hondros College
05.2026 - 06.2026
Shift Manager
Truenorth Shell
09.2023 - 06.2026
Waitress
The Hungry Bear
09.2020 - 09.2023
Stocker
Sunoco Gas Station
02.2020 - 06.2020
Buckeye High School