Brooke Patterson
Henderson,KY
Summary
With a proven track record at CSL Plasma, I excel in team management and workplace safety, enhancing employee engagement and client satisfaction. Leveraging skills in recruitment and creative solutions, I've significantly improved operational efficiency and fostered a culture of continuous improvement and professional growth.
Overview
3
3
years of professional experience
Work History
Center Supervisor
CSL Plasma
01.2024 - Current
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Promoted a culture of continuous improvement by empowering employees to identify inefficiencies in their respective departments.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor at all times.
Group Lead Phlebotomist
CSL Plasma
10.2022 - 10.2023
- Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
- Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
- Developed strong relationships with patients by fostering trust during the blood collection process.
- Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
Senior Phlebotomist
CSL Plasma
05.2022 - 10.2022
- Contributed to a positive work environment by consistently demonstrating professionalism, teamwork, and adaptability under pressure situations.
- Utilized excellent interpersonal skills when interacting with diverse populations of patients from different cultural backgrounds or age groups.
- Provided comprehensive training for new employees, ensuring a smooth onboarding process and acclimation to company procedures.
Phlebotomist Technician
CSL Plasma
07.2021 - 10.2022
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Education
Associate Of Science -
Henderson Community College
Henderson Ky05.2017
Skills
- Workplace Safety
- Team Management
- Recruitment and hiring
- Creative solutions
- Task Delegation
- Employee Engagement
- Goal-Oriented
- Training and mentoring
- Employee Motivation
Timeline
Center Supervisor
CSL Plasma
01.2024 - Current
Group Lead Phlebotomist
CSL Plasma
10.2022 - 10.2023
Senior Phlebotomist
CSL Plasma
05.2022 - 10.2022
Phlebotomist Technician
CSL Plasma
07.2021 - 10.2022
Associate Of Science -
Henderson Community College
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