Brooke Bourgeois
Lake Mary,FL
Summary
Supporting libraries and protecting the crucial role they play in our society is a passion of mine, and this opportunity to serve my community is one that excites me deeply. I am currently enrolled as an English major at the University of Central Florida, and I plan to continue my education in Library Sciences after graduation. I am a hard worker and a fast learner who has a history of delivering exceptional customer service, thriving in collaborative efforts with fellow team members, and always striving to deliver the best possible experience to guests.
Overview
6
6
years of professional experience
Work History
Server
Lula Restaurant and Distillery
New Orleans, LA
12.2020 - 05.2023
- Provided excellent customer service to ensure a positive experience for guests.
- Greeted customers at the front door, and answered the company phone with a cheery and helpful demeanor.
- Provided answers to guests' questions and concerns clearly and concisely over the phone and in person.
- Worked with computer systems to input orders, split checks, and manage multiple payments.
- Successfully made and maintained relationships with frequent guests.
- Strengthened multitasking abilities while also coordinating with fellow team members to provide excellent service.
- Maintained a clean and sanitary section.
- Handled guest complaints in a timely, empathetic manner, while always providing a pleasant and memorable experience.
Server
MOPHO
New Orleans, LA
08.2018 - 03.2020
- Practiced essential time management skills and important organizational skills required to serve up to 10 tables at a time.
- Explained menu options to guests, and offered suggestions based on interests and dietary restrictions.
- Accurately recorded guests' orders, documented special requests, and communicated with chefs to ensure food quality and a high-quality dining experience.
Server
Olive Garden
Baton Rouge, LA
02.2017 - 07.2018
- Gained valuable experience thriving in a high-stress, fast-paced environment.
- Carefully recorded the guests' orders while providing answers to any menu questions.
- Set up tables in between patrons to reduce wait times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Bachelor of Arts - English Literature
University of Central Florida
Orlando, FL12-2027
High School Diploma -
Vandebilt Catholic High School
Houma, LA01.2016
Skills
- Customer service
- Task prioritization
- Team collaboration
- Strong work ethic
- Sanitation practices
- Guest engagement
- Payment handling
Timeline
Server
Lula Restaurant and Distillery
12.2020 - 05.2023
Server
MOPHO
08.2018 - 03.2020
Server
Olive Garden
02.2017 - 07.2018
Bachelor of Arts - English Literature
University of Central Florida
High School Diploma -
Vandebilt Catholic High School
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