Brooke Boyd
Concord,NC
Summary
Dynamic sales associate with proven success at Pepboys Parts And Auto, consistently exceeding sales targets through exceptional customer service and teamwork. Skilled in problem-solving and time management, I enhanced customer satisfaction and store performance while maintaining a welcoming environment. Certified in hemodialysis, I bring a compassionate approach to caregiving and healthcare advocacy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Pepboys Parts And Auto
Harrisburg, NC
06.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Collaborated with team members to achieve monthly sales targets.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Serving
Mansion House 1757
Fairfield, PA
06.2023 - 05.2024
- Maintained a well-stocked and organized serving station, allowing for efficient service during peak hours.
- Streamlined dishwashing processes, enabling a faster turnaround time for serving customers.
- Fast pace work environments, hopping from serving to cooking
- I also was a teacher in cooking classes
- Unloaded delivery trucks, stocked shelves, and serving area
- At the same job, I was also housekeeping, a cook and a server
Home Health Caregiver
DaVita
Harrisburg, NC/ Fairfield, PA
04.2018 - 05.2022
- Assisted my Father with daily living activities, improving his overall quality of life.
- Assisted my Father with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Advocated for my Fathers needs within the healthcare system, ensuring they received appropriate services and resources.
- Maintained detailed records of His progress and changes in health status, facilitating effective communication among healthcare providers.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Certification in hemodialysis.
Education
General Studies
Penn Foster Highschool
Scranton, PA08.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Multi-tasking strength
- Problem-solving skills
Certification
Hemodialysis assistant
Timeline
Sales Associate
Pepboys Parts And Auto
06.2024 - Current
Serving
Mansion House 1757
06.2023 - 05.2024
Home Health Caregiver
DaVita
04.2018 - 05.2022
General Studies
Penn Foster Highschool