Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Breeding

Campbellsville,United States

Summary

Friendly, motivated and organized professional with strong office and communication skills.

Overview

9
9
years of professional experience

Work History

Concierge Banker I

Forcht Bank
Campbellsville, Kentucky
07.2023 - 04.2024
  • Welcomed customers and visitors with a friendly, professional demeanor.
  • Managed inquiries regarding bank services and available resources.
  • Developed and maintained customer relationships.
  • Complied with bank policy while maintaining confidentiality
  • Assisted customers with financial transactions.
  • Assisted customers with account-related questions and concerns.
  • Provided detailed information about products and services offered by the bank.
  • Maintained a clean and organized reception area for visitors.
  • Collaborated with team members.
  • Utilized standard business equipment, including fax machines, computers, printers, copiers, etc.
  • Handled mail and package deliveries, keeping items secure.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Completion of required training

Retail Banker

Woodforest National Bank
Columbia, Kentucky
01.2015 - 12.2015
  • Assisted customers with account inquiries and transactions.
  • Educated clients on available banking products and services.
  • Managed cash handling and balanced cash drawers daily.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Explained bank products and services offered in detail so that customers can make informed decisions.
  • Developed marketing strategies for branch promotions aimed at increasing customer traffic.
  • Tracked sales goals set by the branch manager and implemented plans accordingly.
  • Processed customer transactions accurately and efficiently.
  • Resolved customer issues through effective communication and problem-solving.

Education

Some College (No Degree) -

Somerset Community College
Somerset, KY

Skills

  • Exceptional customer service
  • Attention to detail
  • Time management
  • Critical thinking & ability to solve problems
  • Ability to multitask in a fast-paced environment
  • Friendly
  • Approachable
  • Reliable & trustworthy

Timeline

Concierge Banker I

Forcht Bank
07.2023 - 04.2024

Retail Banker

Woodforest National Bank
01.2015 - 12.2015

Some College (No Degree) -

Somerset Community College

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Brooke Breeding