Brooke Breeding
Campbellsville,United States
Summary
Friendly, motivated and organized professional with strong office and communication skills.
Overview
9
9
years of professional experience
Work History
Concierge Banker I
Forcht Bank
Campbellsville, Kentucky
07.2023 - 04.2024
- Welcomed customers and visitors with a friendly, professional demeanor.
- Managed inquiries regarding bank services and available resources.
- Developed and maintained customer relationships.
- Complied with bank policy while maintaining confidentiality
- Assisted customers with financial transactions.
- Assisted customers with account-related questions and concerns.
- Provided detailed information about products and services offered by the bank.
- Maintained a clean and organized reception area for visitors.
- Collaborated with team members.
- Utilized standard business equipment, including fax machines, computers, printers, copiers, etc.
- Handled mail and package deliveries, keeping items secure.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Directed incoming calls and messages to appropriate staff or residents.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Completion of required training
Retail Banker
Woodforest National Bank
Columbia, Kentucky
01.2015 - 12.2015
- Assisted customers with account inquiries and transactions.
- Educated clients on available banking products and services.
- Managed cash handling and balanced cash drawers daily.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Explained bank products and services offered in detail so that customers can make informed decisions.
- Developed marketing strategies for branch promotions aimed at increasing customer traffic.
- Tracked sales goals set by the branch manager and implemented plans accordingly.
- Processed customer transactions accurately and efficiently.
- Resolved customer issues through effective communication and problem-solving.
Education
Some College (No Degree) -
Somerset Community College
Somerset, KYSkills
- Exceptional customer service
- Attention to detail
- Time management
- Critical thinking & ability to solve problems
- Ability to multitask in a fast-paced environment
- Friendly
- Approachable
- Reliable & trustworthy
Timeline
Concierge Banker I
Forcht Bank
07.2023 - 04.2024
Retail Banker
Woodforest National Bank
01.2015 - 12.2015
Some College (No Degree) -
Somerset Community College