Brooke Burrows
Salem,OR
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Salem Clinic
07.2022 - Current
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Managed patient registration process, confirming data accuracy and completeness.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Engaged with patients to provide critical information.
Care Worker
Lacey’s Daycare
07.2019 - 06.2022
- Identified warning signs of emotional and developmental problems in children.
- Assisted with light housekeeping duties as well as running errands.
- Administered medications, following strict instructions from parents and medical labels.
- Communicated with parents regarding children's progress and development, raising any issues.
- Helped children complete homework assignments and school projects.
- Reassured children when upset providing emotional support and stability.
Education
Bachelor Of Arts For Teaching - Education
Western Oregon University
Monmouth, ORHigh School -
Mcnary High School
Keizer, OR06.2019
Skills
- Resolving Problems
- Records Management
- Problem-Solving
- Eligibility Determination
- Patient Registration
- Conflict Resolution
- Scheduling appointments
- Patient confidentiality
- Patient greeting
- Healthcare industry understanding
Timeline
Patient Service Representative
Salem Clinic
07.2022 - Current
Care Worker
Lacey’s Daycare
07.2019 - 06.2022
Bachelor Of Arts For Teaching - Education
Western Oregon University
High School -
Mcnary High School
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