Brooke Caldwell
Kailua-Kona
Summary
Resourceful restaurant manager with 5 + years of experience in managing staff, maintaining morale, and coaching. Proficient in P&L, POS, and food safety. Possesses a Blue Card certification.
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender/Server
The Temple Bar and Kitchen Kona
Kailua-Kona
10.2025 - Current
- Delivered exceptional customer service by accurately processing orders and addressing guest inquiries, enhancing overall dining experience.
- Maintained cleanliness and organization of the bar area by regularly restocking supplies and ensuring compliance with health regulations.
- Collaborated with kitchen staff to streamline service operations, reducing wait times and improving guest satisfaction.
- Prepared and mixed beverages according to standard recipes, ensuring consistency and quality in drink presentation.
- Developed rapport with regular customers, enhancing loyalty and encouraging repeat visits through personalized service.
- Implemented efficient workflow processes to optimize service speed during peak hours, improving team productivity and customer satisfaction.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
Restaurant Manager
Magics Beach Grill
Kailua-Kona
03.2023 - 02.2025
- Open/closing duties.
- Cash handling.
- Monthly Inventory - Toast Xtra chef.
- FOH scheduling.
- Managed bar inventory, restocked supplies, and maintained cleanliness, ensuring a smooth operational flow during peak hours.
- LBW ordering.
- Assist bar staff with support for new cocktail or spirits requests.
- Toast trained - Back end and POS.
- Supervised daily restaurant operations, ensuring compliance with health standards and enhancing customer satisfaction through effective service management.
- Trained new team members on menu offerings and service standards, contributing to a knowledgeable and effective staff.
- Developed strong relationships with regular patrons, fostering a welcoming atmosphere that encouraged repeat business and loyalty.
- Monitored guest feedback and addressed concerns promptly, maintaining a high level of service quality throughout the dining experience.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Restaurant Manager
Papa Kona Restaurant and Bar
Kailua-Kona
02.2021 - 02.2022
- Supervised daily restaurant operations, ensuring compliance with health standards and enhancing customer satisfaction through effective service management.
- Trained staff on menu offerings and service protocols, resulting in improved team performance and enhanced guest experiences.
Education
High school diploma -
Highland High School
Pocatello, IDSkills
- Bartending
- P&L (Profit & Loss)
- Management Experience
- Restaurant Experience
- Pricing
- POS
- Food Safety Experience
- Training & Development
- Supervising Experience
- Restaurant Management
- Customer service
- Cash handling
- POS system
Certification
- Driver's License, 07/01/22, 11/01/27
- Blue Card
Timeline
Bartender/Server
The Temple Bar and Kitchen Kona
10.2025 - Current
Restaurant Manager
Magics Beach Grill
03.2023 - 02.2025
Restaurant Manager
Papa Kona Restaurant and Bar
02.2021 - 02.2022
High school diploma -
Highland High School