Brooke Connor
Vancouver,WA
Summary
Detail-oriented professional with experience in managing appointments and scheduling. Demonstrates strong customer relationship management skills and a proven ability to create a positive atmosphere for patients and visitors.
Overview
6
6
years of professional experience
Work History
Receptionist
Bridge Crest Post Accute
Vancouver, Washington
06.2025 - Current
- Managed appointment scheduling and coordinated with medical staff daily.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted in processing patient intake forms and verifying insurance information.
- Monitored waiting area, ensuring a clean and welcoming environment for visitors.
Housekeeping
Prestige Care And Rehabilitation
Vancouver, WA
08.2022 - 06.2025
- Maintained cleanliness and organization in guest rooms and common areas.
- Implemented sanitation procedures to uphold health standards across property.
- Streamlined cleaning task workflow through team collaboration, improving service delivery.
- Engaged with clients and guests to personalize experiences and foster positive interactions.
Activities Assistant
Prestige Care And Rehabilitation
Vancouver, Washington
08.2020 - 08.2022
- Facilitated individual support for residents during activities to boost engagement.
- Coordinated events, ensuring seamless execution and fostering participant enjoyment.
- Tracked resident participation in activities and collected feedback for ongoing enhancements.
- Upheld positive quality of life standards for residents of all ability levels.
Education
High School Diploma -
Grace Academy
Vancouver, WA05-2020
Skills
- appointment scheduling
- patient intake processing
- Patient communication
- office software proficiency
- customer relationship management
- Visitor area maintenance
Timeline
Receptionist
Bridge Crest Post Accute
06.2025 - Current
Housekeeping
Prestige Care And Rehabilitation
08.2022 - 06.2025
Activities Assistant
Prestige Care And Rehabilitation
08.2020 - 08.2022
High School Diploma -
Grace Academy