Brooke Elizabeth Saucier
Corpus Christi,TX
Summary
Seasoned sales and operational leader seeking the position of Store Manager to utilize my coaching and development skills, results-driven experience, and customer-relations talent to lead a team with a strategic focus on sales, loyalty, and customer experience while maintaining operational and visual excellence.
Overview
25
25
years of professional experience
Work History
Manager, Style Merchandise Execution
Macy’s
08.2021 - Current
- Manage merchandising, visual, and operations including coaching and developing leaders, executing strategic initiatives, and driving total store alignment
Manager, Business Administration
Macy’s
05.2021 - 08.2021
- Manage At Your Service and AST teams, hiring and onboarding process, safety reports, budgeting, cash office, and storewide as needed
Manager, Sales and Customer Service
Macy’s
03.2020 - 04.2021
- Manage direct reports and total store as needed, drive sales through various avenues (events, coaching, client outreach), drive loyalty and customer service storewide
Jewelry Selling Supervisor
Macy’s
09.2018 - 03.2020
- Managed direct reports and total store as needed, drove sales through various avenues (events, coaching, client outreach) drove loyalty and customer service storewide
Estee Lauder Counter Manager
Macy’s
05.2015 - 09.2018
- Managed team of a half-million/year cosmetics counter, drove individual and team performance (events, loyalty, sales, client outreach, customer service)
Account Executive
Happy Radio (Tomlison-Leis Communications)
04.2013 - 12.2014
- Prospected, sold, and maintained advertising accounts for radio, Web, and phone applications
Manager
Basket Shop and Boutique
11.2011 - 04.2013
- Managed store in various aspects including sales, hiring, inventory, marketing, and more
Sales Associate – Temporary hire for closing of store
Lack’s Furniture
12.2010 - 01.2011
- Drove sales, loyalty, and customer experience
Account Executive – Outside Sales
Advanced Graphics
11.2009 - 09.2010
- Prospected, sold, and maintained accounts
AP English Teacher (Grade 12), Pre-AP English Teacher (Grade 9), Journalism/Photojournalism Advisor (Grades 10-12)
Bay City High School
08.2004 - 08.2009
- Prepared students for the Advanced Placement English test to earn college credit
- Created a yearly, college-level Advanced Placement English Literature and Composition Syllabus which received approval from the National Princeton Review
- Advised, participated, and oversaw production of the annual Blackcat Yearbook, including writing, pictures, editing, selling, and advertisements
Reporter – one year, Managing Editor – one and a half years
Bay City Tribune
07.2001 - 03.2004
- Researched and wrote articles
- Published action and artistic photographs
- Edited all articles and built pages for news, community life, sports, farm and ranch, religion, and honor roll sections as well as special sections to the paper and an annual visitor’s guide
- Updated Web site daily
Account Executive – Outside Sales
Metrocall Communications
09.1999 - 06.2001
- Prospected, sold, and maintained accounts
Education
Bachelor of Arts - Journalism, English
Texas A&M University
College Station, TX08.1999
Skills
- Staff training and development
- Recruiting and interviewing
- Performance management
- Schedule preparation
- Operations management
- Key performance indicators
- Task delegation
- Team leadership
- Trend analysis
- Customer service
References
- Mr. James Garza, former Macy’s Store Manager, 361-850-3697
- Mrs. Jess Oishi-Rith, Macy’s Beauty Field Director, 310-849-4528
- Mrs. Jeanne Tatum, Estee Lauder Education Executive, 713-553-5678
Timeline
Manager, Style Merchandise Execution
Macy’s
08.2021 - Current
Manager, Business Administration
Macy’s
05.2021 - 08.2021
Manager, Sales and Customer Service
Macy’s
03.2020 - 04.2021
Jewelry Selling Supervisor
Macy’s
09.2018 - 03.2020
Estee Lauder Counter Manager
Macy’s
05.2015 - 09.2018
Account Executive
Happy Radio (Tomlison-Leis Communications)
04.2013 - 12.2014
Manager
Basket Shop and Boutique
11.2011 - 04.2013
Sales Associate – Temporary hire for closing of store
Lack’s Furniture
12.2010 - 01.2011
Account Executive – Outside Sales
Advanced Graphics
11.2009 - 09.2010
AP English Teacher (Grade 12), Pre-AP English Teacher (Grade 9), Journalism/Photojournalism Advisor (Grades 10-12)
Bay City High School
08.2004 - 08.2009
Reporter – one year, Managing Editor – one and a half years
Bay City Tribune
07.2001 - 03.2004
Account Executive – Outside Sales
Metrocall Communications
09.1999 - 06.2001
Bachelor of Arts - Journalism, English
Texas A&M University
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