Brooke Evans
Austin
Summary
Energetic and personable psychology student with natural talent for customer service and problem-solving. Understanding of guest relations and hospitality, coupled with strong communication and organizational skills. Committed to creating memorable experiences and ensuring guest satisfaction.
Overview
3
3
years of professional experience
Work History
Concierge
Fair Oaks Ranch Golf And Country Club
Fair Oaks Ranch, TX
06.2024 - Current
- Welcomed customers, addressed inquiries, and suggested specials to enhance sales performance.
- Resolved member inquiries promptly, contributing to a positive service experience. Elevated member engagement through proactive support and tailored solutions.
- Streamlined communication processes among hosts, bussers, and kitchen staff to optimize customer satisfaction.
- Guided new employees through service protocols and menu items to ensure consistent customer service excellence.
- Previously operated front-of-house operations as a hostess and server, delivering exceptional guest experiences.
Front of House Server
Chick-fil-A
Leon Springs, TX
05.2023 - 09.2023
- Delivered exceptional customer service in a high-volume dining setting.
- Managed customer order intake and processing, ensuring precision and timeliness.
- Cultivated customer relationships to elevate dining experiences consistently.
- Monitored and enforced food safety practices to guarantee high hygiene standards throughout daily operations.
Cashier
Bill Millers Bar-B-Q
Boerne, Texas
10.2022 - 05.2023
- Oversaw maintenance of dining area cleanliness and organization to support operational efficiency.
- Monitored stock levels and executed replenishment tasks to ensure optimal inventory availability.
- Handled cash, credit, and gift card transactions with meticulous attention to detail, ensuring error-free register operations.
- Facilitated training for new team members on cash register operations, stock procedures, and customer service protocols.
Education
Bachelor of Science - Psychology B.S.
The University of Texas At Austin
Austin, TX05.2028
High School Diploma -
Samuel V. Champion High School
Boerne, TX05.2025
Skills
- Customer engagement
- Conflict resolution
- Strong communication
- Effective time management
- Excellent multitasking
- Highly adaptable
- Proactive attitude
- Administrative support
Timeline
Concierge
Fair Oaks Ranch Golf And Country Club
06.2024 - Current
Front of House Server
Chick-fil-A
05.2023 - 09.2023
Cashier
Bill Millers Bar-B-Q
10.2022 - 05.2023
Bachelor of Science - Psychology B.S.
The University of Texas At Austin
High School Diploma -
Samuel V. Champion High School