Brooke Flowers
Texarkana
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
Work History
Front Desk Receptionist
Health care express
Texarkana
09.2025 - Current
- Greeted and assisted patients upon arrival at the health care facility.
- Managed phone calls, scheduling appointments, and patient inquiries efficiently.
- Maintained organized patient records and ensured confidentiality standards met.
- Coordinated with medical staff to facilitate smooth patient flow and communication.
- Processed insurance information and verified patient eligibility for services.
- Handled cash transactions and maintained accurate financial records daily.
- Provided information on health care services and answered general inquiries promptly.
- Ensured front desk area remained clean, welcoming, and professional at all times.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
Surgery Scheduling Coordinator
Wiggins Eye Center
Texarkana
06.2024 - 09.2025
- Scheduled surgical appointments for patients with various eye conditions.
- Coordinated with medical staff to ensure proper patient preparation for procedures.
- Managed patient records and updated scheduling systems efficiently.
- Assisted in resolving scheduling conflicts and addressing patient inquiries promptly.
- Communicated appointment details clearly to patients and their families.
- Collaborated with insurance providers for pre-authorization of procedures.
- Implemented process improvements to enhance scheduling efficiency and patient flow.
- Scheduled follow-up appointments according to post-operative protocols.
- Responded promptly to inquiries from patients or their families regarding upcoming surgeries.
- Worked closely with doctors' offices to coordinate patient referrals for surgery services.
- Ensured compliance with HIPAA regulations during the scheduling process.
- Resolved any discrepancies between patient records and pre-surgery documentation.
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Answered phone calls from prospective patients seeking information about surgical options available at the facility.
Education
New Boston High School
New Boston, TXSkills
- Patient scheduling
- Appointment coordination
- Insurance verification
- Record management
- Customer relationship management
- Communication skills
- HIPAA compliance
- Team collaboration
- Attention to detail
- Financial transactions
- Time management
- Problem solving
- Email and telephone decorum
- Customer assistance and interaction
- Multitasking and organization
Timeline
Front Desk Receptionist
Health care express
09.2025 - Current
Surgery Scheduling Coordinator
Wiggins Eye Center
06.2024 - 09.2025
New Boston High School