Summary
Overview
Work History
Education
Skills
References
Presentations
Accomplishments
Certification
Timeline
Generic

Brooke Gillen

Ravenna,Ohio

Summary

Highly motivated and dedicated professional with a Bachelor\'s degree in Education and a strong passion for serving others. Seven years of experience in customer service, honing skills in problem-solving, communication, and establishing meaningful connections with clients. Adept at providing exceptional support and going above and beyond to ensure customer satisfaction. Educational background instilled a deep understanding of effective teaching methodologies, applied to customer service approach to educate and empower individuals. Organized and detail-oriented individual, thriving in fast-paced environments and adept at managing multiple tasks simultaneously.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Direct Support Professional

First Class Providers
01.2024 - Current
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.

Customer Service Representative

Majestic Cleaners
01.2016 - Current
  • Highly motivated and dedicated professional with a Bachelor's degree in Education and a strong passion for serving others
  • With seven years of experience in the field of customer service, I have honed my skills in problem-solving, communication, and establishing meaningful connections with clients
  • I am adept at providing exceptional support and going above and beyond to ensure customer satisfaction
  • My educational background has instilled in me a deep understanding of effective teaching methodologies, which I apply to my customer service approach to educate and empower individuals
  • As an organized and detail-oriented individual, I thrive in fast-paced environments and am adept at managing multiple tasks simultaneously

Server/ Bartender

Barrington Golf Club
01.2023 - 01.2024
  • Crafted and mixed unique cocktails and beverages to create memorable experiences for guests
  • Arranged and organized tables with attention to detail and precision to create an inviting and aesthetically pleasing dining area
  • Demonstrated extensive knowledge of menus, including ingredients and preparation methods, to offer personalized recommendations to customers
  • Provided exceptional customer service by attending to guests' needs and requests with professionalism and a friendly demeanor
  • Served and presented food and beverages with accuracy, efficiency, and attention to presentation standards

Education

Bachelor of Arts -

Hiram College
12.2023

Skills

  • Customer Service
  • Time Management
  • Communication
  • Problem Solving
  • First aid and safety
  • Behavior redirection
  • Client Support
  • Compassionate Caregiving
  • Decision-making support

References

  • Rachel Artz, Majestic Cleaners, Manager, (330) 221-3098
  • Andrew Horner, First Class Providers, CEO, (330) 554-1297
  • David Brown, McMaster Carr, (330) 391-8585

Presentations

Can I say it?, Ohio Council of Teachers of English Language Arts, Greater Columbus Convention Center, OH, 11/18/23

Accomplishments

P R E S E N T A T I O N S

"Can I say it?" Ohio Council of Teachers

of English Language Arts.

Greater Columbus Convention

Center, OH, November 18, 2023.

Certification

CPR& First aide

Timeline

Direct Support Professional

First Class Providers
01.2024 - Current

Server/ Bartender

Barrington Golf Club
01.2023 - 01.2024

Customer Service Representative

Majestic Cleaners
01.2016 - Current

Bachelor of Arts -

Hiram College
Brooke Gillen