Brooke Gordon
Tempe,AZ
Summary
Quick learner with advanced communication skills, adept at fostering positive guest experiences and enhancing team productivity in fast-paced environments.
Professional hospitality worker, ready to excel in fast-paced environment. Known for strong focus on achieving customer satisfaction.
Overview
8
8
years of professional experience
Work History
Hairstylist
Cloud 9 Salon And Day Spa
Tempe, AZ
09.2023 - Current
- Provided personalized hair consultations to determine client preferences and styles.
- Executed various haircutting techniques, including layering and texturizing for desired outcomes.
- Applied hair coloring and highlighting techniques while ensuring color accuracy and consistency.
- Maintained cleanliness and organization of workstations in compliance with health standards.
Head Food Runner
Top of the Rock
Tempe, AZ
01.2022 - Current
- Assisted in delivering food orders promptly to ensure customer satisfaction.
- Supported kitchen staff by organizing and restocking supplies efficiently.
- Learned menu items and ingredients to provide accurate information to customers.
- Thoroughly checked tickets for any allergies or modifications.
- Maintained excellent communication between front of house servers and kitchen staff.
- Maintained cleanliness and organization of dining areas for optimal guest experience.
Server
Lobby Bar Marriot Buttes
Tempe, AZ
02.2022 - 11.2022
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed orders efficiently, minimizing wait times for guests.
- Handled cash transactions accurately, processing payments swiftly and securely.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server
White Star Ale House
Cedar Rapids, IA
03.2018 - 03.2021
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Marion High School
Marion, IASkills
- Quick learner
- Highly motivated self-starter
- Detail-orientated
- Advanced communication skills
- Strong work ethic
- Hospitality service expertise
Timeline
Hairstylist
Cloud 9 Salon And Day Spa
09.2023 - Current
Server
Lobby Bar Marriot Buttes
02.2022 - 11.2022
Head Food Runner
Top of the Rock
01.2022 - Current
Server
White Star Ale House
03.2018 - 03.2021
High School Diploma -
Marion High School