Brooke Gori
West Mifflin,PA
Summary
Driven Pharmacy Technician with 13+ years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and a record of excellence in customer service to this opportunity.
Overview
18
18
years of professional experience
Work History
Pharmacy Technician
Spartan Pharmacy
Brentwood, PA
11.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
Pharmacy Technician
Genoa Healthcare
McKeesport, PA
09.2011 - 11.2021
- Establish good communication with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consult with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Process incoming drug orders by checking deliveries against paperwork and updating computer system.
- Count and label prescriptions with correct item and quantity.
- Resolve non-routine issues like third-party billing, computer system and customer service issues.
- Review and verified customer information and insurance provider information.
- Calculate dosage, fill prescriptions and prepare prescription labels with absolute accuracy.
- Assist pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Enter and process patients' prescriptions into internal system.
- Answer incoming phone calls and addressed questions from customers and healthcare providers.
- Perform various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Customer Service Associate
K-Mart
West Mifflin, PA
09.2008 - 09.2011
- Provided primary customer support to internal and external customers.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Restaurant Team Member
Handels Ice Cream
West Mifflin, PA
04.2006 - 09.2009
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Processed sales transactions for cash, debit and credit purchases.
Education
High School Diploma -
West Mifflin Area High School
West Mifflin, PA05.2009
Skills
- Data Entry
- Bulk Medicine Prepacking
- Verbal and Written Communication
- Payment Processing
- Inventory Tracking
- Prescription Order Verification
- Cleaning and Sanitizing
- Medication Storage and Labeling
- Prescription Pricing
- Detail-Oriented
- Patient Profile Setup
- Dispensing Medications
- Answering and Routing Calls
- Employee Training
- Staff Leadership
- Analytical Thinking
- Medical Insurance Claims Processing
- Item Pricing
- Attention to Detail
- Team Coordination
- Time Management
- Pharmacy Management Software
- Product and Service Merchandising
- Resolving Complaints
- FDA Drug Safety Guidelines
- Confidentiality Practices
- Wholesale Ordering
- Customer Service
- Cash Register Operations
- Prescription Filling and Labeling
- Inventory Management
Timeline
Pharmacy Technician
Spartan Pharmacy
11.2021 - Current
Pharmacy Technician
Genoa Healthcare
09.2011 - 11.2021
Customer Service Associate
K-Mart
09.2008 - 09.2011
Restaurant Team Member
Handels Ice Cream
04.2006 - 09.2009
High School Diploma -
West Mifflin Area High School