Brooke Hentz
Lebanon,TN
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dispatcher
Wilson County Sheriffs Office
12.2022 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Minimized potential conflicts between responding units by actively monitoring resources allocation.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Certified Trainer
Buffalo Wild Wings
03.2022 - 12.2022
- Implemented diverse instructional methods, optimizing trainee engagement.
- Developed effective training plans based on department needs and objectives.
- Supported productivity increase and business growth through new hire training and mentoring.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Server/Bartender
Buffalo Wild Wings
11.2021 - 11.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Asset Protection Associate
Walmart
09.2021 - 06.2022
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Identified vulnerabilities in existing security infrastructure; recommended improvements that led to increased store-wide protection levels.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Conducted routine equipment checks on security devices such as cameras, alarms, radios, ensuring optimal functionality at all times.
- Maintained detailed records of all incidents involving asset loss or shrinkage, supporting data-driven decision-making for future prevention efforts.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
Asset Protection Customer Host
Walmart
02.2021 - 09.2021
- Controlled reduction of loss inventory by protecting company assets.
- Conducted bag checks at entrances and exits to prevent theft and maintain a secure shopping environment.
- Maintained an orderly entrance area, ensuring smooth flow of customer traffic while adhering to company guidelines regarding bag checks and receipt validation.
- Contributed to a positive store atmosphere by greeting customers warmly upon entry and exit.
- Improved customer safety by promptly addressing potential hazards and ensuring proper signage was in place.
Apparel Associate
Walmart
11.2019 - 02.2021
- Maintained organized store environment to foster pleasant shopping experiences.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Obtained accurate measurements of customers' arms, waist and chest to provide exact size in clothing.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
Education
Bachelor of Arts - Criminal Justice
Cumberland University
Lebanon, TN05.2024
Associate of Arts -
Cumberland University
Lebanon, TN05.2022
High School Diploma -
Wilson Central High School
Lebanon, TN05.2020
Skills
- Effective Communications
- Speech Clarity
- Decision-making
- Traffic Monitoring
- Problem Solving
- Multi-task
- Teamwork
- Computer Aided Dispatch System
- NCIC System
- Organized
- Stress Tolerance
Certification
- Certified 9-1-1 Officer, National Emergency Communications Institute - February 5th, 2024
- Basic Recertification for CJIS Systems Agency, Tennessee Bureau of Investigations February 11th, 2024 - February 11th, 2025
- National Center for Missing and Exploited Children- December 7th, 2022
Timeline
Dispatcher
Wilson County Sheriffs Office
12.2022 - Current
Certified Trainer
Buffalo Wild Wings
03.2022 - 12.2022
Server/Bartender
Buffalo Wild Wings
11.2021 - 11.2022
Asset Protection Associate
Walmart
09.2021 - 06.2022
Asset Protection Customer Host
Walmart
02.2021 - 09.2021
Apparel Associate
Walmart
11.2019 - 02.2021
Bachelor of Arts - Criminal Justice
Cumberland University
Associate of Arts -
Cumberland University
High School Diploma -
Wilson Central High School
- Certified 9-1-1 Officer, National Emergency Communications Institute - February 5th, 2024
- Basic Recertification for CJIS Systems Agency, Tennessee Bureau of Investigations February 11th, 2024 - February 11th, 2025
- National Center for Missing and Exploited Children- December 7th, 2022
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