Brooke Hodges
Sharpsburg,GA
Summary
Motivational leader and organizational problem-solver with skill set in team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Always willing to learn something new and strive to be as proficient as possible.
Overview
3
3
years of professional experience
Work History
Membership Manager
Onelife Fitness
Newnan, GA
04.2022 - Current
- Developed and implemented strategies to increase membership numbers.
- Created and maintained relationships with members, vendors, and sponsors.
- Designed and managed a comprehensive membership database system.
- Assisted in recruiting new members by attending networking events.
- Responded promptly to inquiries from prospective or current members about benefits and services offered.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Engaged and connected with clients by delivering excellent customer service, resulting in brand loyalty and top sales on team during several reporting periods.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Front Desk Associate
Onelife Fitness Express
Newnan, GA
10.2020 - 04.2022
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones and responded to inquiries from customers.
- Trained newly hired employees on front desk procedures and business operations.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
Education
High School Diploma -
East Coweta High School
Sharpsburg, GA05.2022
Skills
- Customer Service
- Process Improvement
- Schedule Management
- Staff Management
- Employee Development
- Computer Skills
- Negotiation and Conflict Resolution
- Professional and Courteous
- Teamwork and Collaboration
- Goal Setting
- Interpersonal Relations
References
References available upon request.
Timeline
Membership Manager
Onelife Fitness
04.2022 - Current
Front Desk Associate
Onelife Fitness Express
10.2020 - 04.2022
High School Diploma -
East Coweta High School
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