Brooke Jannelli
Canton,Ohio
Summary
Proactive Manager with extensive experience in team leadership and workforce management. Known for enhancing customer satisfaction through dispute resolution and high-quality service delivery, while boosting team performance through cross-training and conflict resolution. Brings strong skills in time management, complex problem-solving, knowledge of Spanish, and customer relationship development.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Manager
Pulp Juice And Smoothie Bar
2022.10 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Education
High School Diploma -
Massillon Perry High School
Massillon, OH05.2024
Ohio Wesleyan University8
Delaware, OH 2024.08 - 2028.05
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Workforce Management
- Customer Service
Languages
Spanish
Full Professional
Timeline
Ohio Wesleyan University8
2024.08 - 2028.05
Manager
Pulp Juice And Smoothie Bar
2022.10 - Current
High School Diploma -
Massillon Perry High School
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